Susan Tacchino

Responsibilities to include but not limited to:

• Evaluate and organize office space in design and function. Maximize office space utilization by maintaining an organized work environment that encourages productivity and efficiency.
• Organize and structure filing systems, computer information etc., to reduce redundancy and create a smooth workflow.
• Streamlined office processes by implementing efficient organizational systems and digital tools.
• Assist in maintaining electronic and paper filing systems for easy retrieval of information newly established or currently in place.
• Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
• Facilitated smooth operations for co-workers by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
• Appy advanced administrative and analytical skills in assisting in day-to-day operational activities.
• Interact with customers and vendors by phone, email, or in-person to provide information.
• Develop and / or enhance electronic systems (i.e. phone systems, security systems, computers, etc.)

• Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
• Enabled customers to feel important, and appreciated by answering questions about products sold throughout store.
• Answered product questions using knowledge of sales and store promotions.
• Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Worked with floor team and managers to meet wide range of customer needs.
• Enhanced customer satisfaction by efficiently and accurately handling transactions and addressing inquiries.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
• Utilized various software applications to process customer orders.
• Operated cash register to record transactions accurately and efficiently.
• Handled cash with high accuracy and took care to check bills for fraud.
• Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
• Maintained awareness of surroundings and secured cash to minimize loss potential.
• Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
• Redeemed coupons to discount purchases.
• Referred to price sheets and special sale bulletins to enter price changes.
• Processed refunds and exchanges in accordance with company policy.
• Adhered strictly to company guidelines regarding loss prevention measures while performing cashier duties.
• Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
• Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.

• Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
• Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers.
• Collaborated with team members to meet monthly performance targets, contributing to the branch''s success.
• Supported branch sales goals with effective cross-selling of banking products, increasing overall revenue.
• Implemented feedback from management to continuously improve performance and exceed expectations in customer service delivery.
• Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding bank products and services.
• Identified potential growth opportunities for both clients and the bank by carefully assessing customer profiles and financial goals.
• Maintained up-to-date knowledge of product and service changes.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Promptly responded to inquiries and requests from prospective customers.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Worked closely with various internal departments such as lending or investments, ensuring seamless communication between teams for optimal client outcomes.
• Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
• Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
• Maintained a high level of professional knowledge, staying informed on industry news and best practices in order to provide exceptional service to customers.
• Sought ways to improve processes and services provided.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.