Susan Tardif
Gotha
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, adaptable to changing needs, Known for reliability and proactive approaches.
Overview
19
19
years of professional experience
Work History
Home Care Provider
Family Caregiving
09.2018 - Current
- Detail-oriented accountant with a successful track record in financial operations before dedicating time to family. Established monthly budgets while strategizing to reduce expenses.
- Balanced care giving responsibilities using strategies for time management while using multi-tasking skills.
- Planned and executed events along with travel. Managing all phases from concept to completion.
- Handled scheduling conflicts and resolved household disputes in a fast-paced family environment, developing strong interpersonal and de-escalation skills.
- Assisting with grade level education.
Assistant Manager
Hilton & Marriott Hotels
08.2012 - 09.2018
- Fulfilled administrative, record-keeping, and reporting requirements to sustain food and beverage operations.
- Oversaw restaurant operations to meet company's standards of cleanliness and service and execute food and beverage sales.
- Monitored and maintained quality control records to comply with quality assurance and loss prevention policies and procedures.
- Engaged dissatisfied customers using tactful approaches and made best efforts to resolve problems related to sales, products, and store operations.
- Entered data into the company data-base for department orders.
- Streamlined data input methods for department orders.
Classification Clerk
Florida Department Of Corrections
02.2007 - 06.2012
- Processed classification requests to ensure accurate inmate categorization and management.
- Maintained comprehensive records of inmate classifications and transfers within correctional facilities.
- Promoted self-directed learning by guiding students in setting achievable goals and monitoring their own progress towards GED completion.
Education
Bachelors - Liberal Arts
Columbia College
Orlando, Florida03.2011
Skills
- Effective written and verbal communication
- Competent in Microsoft application usage
- Self-motivated professional
- Proficient in task management
- Conflict management
- Training facilitation
- Customer support proficiency
- Team management
- Effective problem resolution
Timeline
Home Care Provider
Family Caregiving
09.2018 - Current
Assistant Manager
Hilton & Marriott Hotels
08.2012 - 09.2018
Classification Clerk
Florida Department Of Corrections
02.2007 - 06.2012
Bachelors - Liberal Arts
Columbia College