Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Tartaglio

Scottsdale,AZ

Summary

With a proven track record at Nature Works Best Clinic, I excel in streamlining operations and enhancing customer satisfaction. My expertise in data entry and exceptional interpersonal skills have significantly improved office efficiency and client relations. Achievements include developing strategic plans that boosted team effectiveness and maintained high confidentiality standards, showcasing my organizational prowess and service-oriented mindset.

Overview

19
19
years of professional experience

Work History

Receptionist

Nature Works Best Clinic
02.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with planning office events and meetings for smooth execution.
  • Helped maintain office security by monitoring visitors.
  • Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
  • Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Acted as first point of contact and set appointments for prospective clients.
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Oversaw office equipment maintenance to support continuous and uninterrupted operations.
  • Assisted in the planning and execution of company events for improved employee morale and client relations.
  • Maintained inventory of office supplies, preventing shortages and supporting daily operations.


Pharmacy Technician

CVS/caremark
11.2019 - 02.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Collected co-payments or full payments from customers.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients' behalf.
  • Engaged in continuous learning to stay updated on pharmaceutical practices and products.
  • Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.

Administrative Assistant

Southern Glazer's Wine and Spirits
09.2014 - 08.2018
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Enhanced communication within office, establishing monthly newsletter summarizing key updates and achievements.
  • Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
  • Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.

Office Manager

Catherine M. Dubiel, MD
05.2010 - 11.2012
  • This is where my education regarding vitamins and pharmaceuticals began.
  • Handled sensitive information with discretion, maintaining confidentiality of patient medical records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.

Pastry Baker

Fox Restaurant Concepts
03.2008 - 01.2010
  • This is where I learned all about food.

Senior Interior Designer

Burt Hill Kosar Rittelmann Associates
10.2005 - 07.2007
  • This is where I learned a great deal about how design can influence people and can either enhance their experience or derail it.
  • Championed collaboration across disciplines by actively participating in interdisciplinary design charettes and brainstorming sessions to generate innovative ideas.
  • Mentored junior designers to enhance their skills and improve team productivity through knowledge sharing and professional development.
  • Stayed abreast of industry trends by attending trade shows, conferences, workshops, allowing for continuous improvement in design approach.
  • Attained repeat business from satisfied clients due to effective project management skills that ensured timely completion within budget constraints.
  • Improved workflow efficiency by developing standardized processes for internal communication within the team during various stages of a project lifecycle.
  • Optimized project timelines by effectively coordinating with vendors for on-time delivery of materials and furnishings.
  • Built strong client relationships through clear communication channels and regular updates on project progress.
  • Collaborated with architects, contractors, and clients to ensure seamless project execution from concept to completion.
  • Developed comprehensive design plans, elevations, and details for a range of high-end Healthcare projects, resulting in increased client referrals.
  • Increased overall project efficiency by implementing cost-saving measures and sustainable design practices.
  • Developed a loyal clientele base through personalized service, attention to detail, and commitment to delivering exceptional results on every project.
  • Conducted site visits and evaluations to ensure adherence to design standards and client expectations.
  • Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
  • Produced detailed cost estimates and coordinated with vendors to deliver budget-friendly solutions.

Education

Bachelor of Science - Biological Sciences

Duquesne University
Pittsburgh, PA

Associate of Arts - Interior Design

Parson's School of Design
New York, NY

Associate of Arts - Pastry & Baking

Scottsdale Culinary Institute
Scottsdale, AZ

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Appointment scheduling
  • Administrative support
  • Document management
  • Professional demeanor
  • Service-oriented mindset
  • Performance improvement
  • Basic accounting
  • Information protection
  • Strategic planning
  • Security awareness
  • Meeting coordination

Timeline

Receptionist

Nature Works Best Clinic
02.2022 - Current

Pharmacy Technician

CVS/caremark
11.2019 - 02.2022

Administrative Assistant

Southern Glazer's Wine and Spirits
09.2014 - 08.2018

Office Manager

Catherine M. Dubiel, MD
05.2010 - 11.2012

Pastry Baker

Fox Restaurant Concepts
03.2008 - 01.2010

Senior Interior Designer

Burt Hill Kosar Rittelmann Associates
10.2005 - 07.2007

Bachelor of Science - Biological Sciences

Duquesne University

Associate of Arts - Interior Design

Parson's School of Design

Associate of Arts - Pastry & Baking

Scottsdale Culinary Institute

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Susan Tartaglio