Susan Tate
Fresno,Texas
Summary
Enthusiastic education professional with strong communication and problem-solving skills. Proven ability to support educators in creating positive classroom atmospheres and engaging students effectively. Ready to contribute to collaborative teaching efforts and improve student outcomes.
Overview
9
9
years of professional experience
Work History
Teacher's Assistant
Kipp Texas Public Schools
09.2021 - Current
- Supported classroom instruction by assisting with lesson planning and material preparation.
- Facilitated small group activities to enhance student engagement and comprehension.
- Collaborated with educators to create inclusive learning environments for all students.
- Assisted in maintaining a positive classroom atmosphere, promoting respect and cooperation among students.
Customer Service Representative
Ecolab
11.2017 - 09.2021
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Bachelor of Science - Education
Grand Canyon University
Phoenix, AZ05-2026
Skills
- Positive attitude
- Effective communication
- Classroom Management
- Parent Communication
- Team Collaboration
- Leadership & Servant Leadership
- Classroom support
- Complex Problem-solving
- Student engagement
- Behavior redirection
- Classroom preparation and maintenance
- Behavior management
Timeline
Teacher's Assistant
Kipp Texas Public Schools
09.2021 - Current
Customer Service Representative
Ecolab
11.2017 - 09.2021
Bachelor of Science - Education
Grand Canyon University