Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Technology
Timeline
Generic
Susan Taylor

Susan Taylor

Clementon,New Jersey

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. More than 10 years of effective remote work experience with a dedicated home office.

Overview

24
24
years of professional experience

Work History

Administrative Assistant

Comcast
08.2015 - 04.2022
  • Coordinate calendars and schedule appointments based on personal knowledge of workload and priorities for Senior Vice President and Vice President using MS Outlook
  • Manage $5M department budget: oversee invoice processing, check requests, and maintain budget file; review budget with senior team members and staff accountant quarterly to ensure department is on target for expenditures; prepare forecast and future budget file
  • Onboard new vendors: determine which system within Comcast is best suited for the vendor relationship; gather vendor documents/information; register in OpenText; engage Procurement Department when needed; provide vendor with operational procedures and expectations
  • Coordinate and schedule meetings and presentations; gather and prepare necessary presentation materials, meals and/or equipment; assist in planning and implementing special events and projects
  • Maintain manual and electronic filing systems to ensure the accurate retention and availability of records
  • Act as liaison with administrative staff within Comcast to ensure seamless support for senior management team
  • Provide administrative and clerical support including correspondence, filing, research, and various projects
  • Practice good judgment, discretion, and confidentiality of sensitive information regarding department activities
  • Complete travel arrangements, prepare and file expense reports for the senior team members in the department
  • Screens and directs incoming phone calls or take messages
  • Maintain necessary office supplies and ensure various equipment is properly configured, installed, and maintained
  • Maintain vacation/out of office calendar for department to ensure smooth department operations
  • Develop and edit documents, presentation materials, memoranda and meeting notes using MS Excel, Word and PowerPoint.

Executive Assistant

ADP
01.2005 - 01.2015
  • Create Excel/Access system to gather call center statistics and create reports to measure against corporate goals and service excellence levels for client service agents and payroll representatives; train representatives from each region across business unit to gather statistics and create reports
  • Organize in-house and off-site management meetings, including travel arrangements, hotel accommodations, meals and entertainment, and presentation preparations; arrange schedule of travel itineraries for Division Vice President (DVP) and VP/GM in corporate travel and web-based travel site
  • Conduct conference calls, including video conferences and Microsoft Live Meetings; attend meetings to take notes; follow up with meeting attendees to ensure action items are completed and update meeting notes
  • Answer phone calls and direct callers to appropriate parties or take messages
  • Member of the Communications Task Force as communication liaison between Senior Management and associates through regional website and newsletter; conceptualize the appearance and format of the regional newsletter
  • Facilitate various surveys through Survey Monkey then collect and compile results for management evaluation
  • Conduct research, compile data, and prepare papers for consideration and presentation by executives and committees
  • Accountable for invoice processing to Accounts Payable Department; worked directly with vendors to research and resolve payment inquiries
  • Generate system reports for clients, coordinated mailing, and created high-impact PowerPoint presentations for monthly regional meetings
  • Facilitate training for new associates on the use of case management software
  • Member of Moorestown facility Associate Satisfaction Committee and Social Activities Committee assigned to address employee concerns and boost employee morale
  • Monitor miscellaneous operational data for management, gathered call center data, and organized them in spreadsheets then distributed to management daily; managed all additional business orders
  • Managed paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
  • Perform office supply tracking and inventory.

Administrative Assistant

ADP
10.1998 - 01.2005
  • Conduct conference calls, including video conferences and Microsoft Live Meetings; attend meetings to take notes; follow up with meeting attendees to ensure action items are completed and update meeting notes
  • Answer phone calls and direct callers to appropriate parties or take messages
  • Member of the Communications Task Force as communication liaison between Senior Management and associates through regional website and newsletter; conceptualize the appearance and format of the regional newsletter
  • Facilitate various surveys through Survey Monkey then collect and compile results for management evaluation
  • Conduct research, compile data, and prepare papers for consideration and presentation by executives and committees
  • Accountable for invoice processing to Accounts Payable Department; worked directly with vendors to research and resolve payment inquiries
  • Generate system reports for clients, coordinated mailing, and created high-impact PowerPoint presentations for monthly regional meetings
  • Facilitate training for new associates on the use of case management software
  • Member of Moorestown facility Associate Satisfaction Committee and Social Activities Committee assigned to address employee concerns and boost employee morale
  • Monitor miscellaneous operational data for management, gathered call center data, and organized them in spreadsheets then distributed to management daily; managed all additional business orders
  • Managed paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
  • Perform office supply tracking and inventory.

Education

Skills

  • Report Writing
  • Research
  • Expense Reporting
  • Minute Taking
  • Calendar Management
  • Meeting Planning
  • Office Administration
  • Travel Coordination
  • Invoice Processing
  • Presentation Design

Affiliations

  • American Society of Administrative Professionals
  • Bridge Assistants

Technology

Microsoft Teams, Microsoft Lync, Microsoft Live Meeting, Zoom, Slack, WebEx, Skype, SharePoint, Dropbox, Box.com, Microsoft Office (Word, Excel, PowerPoint, Access), Microsoft Publisher, Google Drive (Docs, Sheets, Slides), Adobe Acrobat XI Professional, Concur, eTime, Orbit, Vantage Point, Survey Monkey, CIFA, Beeline, Kronos

Timeline

Administrative Assistant

Comcast
08.2015 - 04.2022

Executive Assistant

ADP
01.2005 - 01.2015

Administrative Assistant

ADP
10.1998 - 01.2005

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Susan Taylor