Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Susan Taylor

Daytona Beach ,FL

Summary

Result driven Account Manager recognized for high productivity and effective task management. Expertise in client relationship management and the ability to foster long-term client loyalty. Proven skills in communication, negotiation, and problem-solving consistently lead to exceptional client satisfaction. In previous roles, made significant impact by improving processes for increased efficiency and customer satisfaction. Demonstrated ability to lead teams toward goals while maintaining focus on bottom line.

Overview

38
38
years of professional experience
1
1
Certification

Work History

Account Manager/Team Leader

Brown & Brown Inc.
Daytona Beach, Florida
01.2007 - 01.2025
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Maintained an in-depth knowledge of industry trends, competitors, and market conditions to provide strategic advice to clients.
  • Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
  • Established strong relationships with decision-makers and influencers within client organizations.
  • Utilized problem-solving skills when dealing with difficult customers.
  • Coordinated with internal teams to ensure timely delivery of products and services to clients.
  • Provided training and guidance to new Account Managers.
  • Resolved customer complaints in a timely manner.
  • Renewed existing accounts by building relationships with clients.
  • Recognized by management for providing exceptional customer service.
  • Worked effectively in team environments to make the workplace more productive.

Restaurant & Bar Manager

Oceanside Country Club
Ormond, Florida
01.1989 - 01.2007
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Worked in close collaboration with team members to ensure customers received high-quality, exceptional service by anticipating guests' needs before they arise.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Hired and trained new employees to perform duties, explained the goals and expectations required of trainees, and prepared staffing levels during peak periods.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Inspected bar, dining and serving areas should be checked for cleanliness, proper setup, and to ensure they are fully stocked.
  • Updated computer systems with new pricing and daily food specials.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Recognized by management for providing exceptional customer service.
  • Conducted weekly and monthly inventory, placed orders for liquor and beer, and tracked stock levels to ensure adequate supply.
  • Poured wine, beer and cocktails for patrons.

Restaurant Server

Stavro's Pizza House
Ormond Beach, Flor
06.1987 - 01.1989
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Trained new employees to perform duties.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Assisted other servers as needed during peak hours or special events.
  • Served food, checked back with guests periodically to ensure satisfaction with the food and service, and addressed any issues with management.
  • Took reservations and to-go orders, as well as assisted in preparing salads, appetizers, and desserts to speed up food service.
  • Addressed complaints to kitchen staff and served replacement items.
  • Provided exceptional service to high volume of daily customers.
  • Maintained positive relationships with co-workers and customers alike through friendly communication.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Calculated charges, issued table checks, and collected payments from customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Managed multiple tasks simultaneously while providing excellent customer service.

Education

Some College (No Degree) - Dental Hygiene

Daytona Beach Community College
Daytona Beach, FL

Skills

  • Goals and performance
  • Account management and servicing skills
  • Statement/invoice balancing, billings and payment collection
  • Excellent communication skills
  • Client relationship development
  • Customer service, relationships, and rapport
  • Proficient in Image Right, AMS, and Excel
  • Team training, weekly meetings
  • Coordinating paperwork for client signatures

Certification

  • 220 Property-Casualty Insurance License

Timeline

Account Manager/Team Leader

Brown & Brown Inc.
01.2007 - 01.2025

Restaurant & Bar Manager

Oceanside Country Club
01.1989 - 01.2007

Restaurant Server

Stavro's Pizza House
06.1987 - 01.1989

Some College (No Degree) - Dental Hygiene

Daytona Beach Community College

Similar Profiles

CREATE PROFILE
Susan Taylor