Susan Taylor
Newport News,VA
Summary
Extensive experience across diverse roles has cultivated strong adaptability to various systems and technologies. Proven ability to engage effectively with customers, enhancing interpersonal skills in both office and remote settings. Proficient in utilizing a range of tools, including social media platforms and Microsoft Office, to drive productivity and communication.
Overview
18
18
years of professional experience
Work History
Parcel Delivery Driver
Amazon
Newport News, VA
11.2023 - Current
- Stacked boxes securely in truck to prevent damage during transit.
- Resolved delivery issues, including incorrect addresses, efficiently.
- Developed strong customer relationships to promote repeat business.
- Adhered to company policies and safety regulations throughout delivery process.
- Followed established routes and schedules for timely package delivery.
- Loaded and unloaded packages based on size, weight, and destination.
- Utilized local road knowledge to optimize parcel routing effectively.
- Maintained accurate delivery records using handheld device.
Delivery Driver
Uber Eats
Newport News, VA
04.2023 - Current
- Contacted customers regarding delivery delays caused by traffic or other issues.
- Recorded accurate mileage logs for each shift to ensure compliance.
- Loaded and unloaded delivery vehicles with food items efficiently.
- Maintained cleanliness of vehicle interior and exterior to uphold company standards.
- Provided exceptional customer service throughout delivery processes.
- Utilized GPS navigation systems to identify efficient routes for deliveries.
- Coordinated with restaurant staff to verify order accuracy and pickup times.
- Identified and resolved potential customer complaints proactively.
Business Owner
Self-employeed
Newport News , VA
04.2007 - 12.2023
- Executed landscape design projects, ensuring client satisfaction with desired outcomes.
- Coordinated installation of landscape designs while adhering to timelines and budgets.
- Managed social media and website marketing to enhance visibility and attract new clients.
- Updated and maintained website content for improved user engagement.
- Responded promptly to client inquiries via phone and email, fostering strong relationships.
- Maintained accurate records for future client contact and follow-up.
- Performed basic bookkeeping tasks to ensure financial accuracy.
- Scheduled estimates and assigned work to optimize project flow.
Education
Some College (No Degree) -
Tidewater Community College
Virginia Beach, VASkills
- Customer service and support
- Record keeping and documentation
- Communication skills
- Conflict resolution
- Data entry and management
- Problem solving
- Relationship building
- Adaptability
Timeline
Parcel Delivery Driver
Amazon
11.2023 - Current
Delivery Driver
Uber Eats
04.2023 - Current
Business Owner
Self-employeed
04.2007 - 12.2023
Some College (No Degree) -
Tidewater Community College
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