Susan Tengowski
Oneida,WI
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
38
38
years of professional experience
Work History
Sales Effectiveness Specialist
Rockwell Automation
10.2022 - Current
- Work with leadership and sales to improve the health and hygiene of the pipeline
- Amplification to leadership the enablement goals
- CODA Sales Program verification
- WIN Strategy adoption
- Account Planning
- Support New Capacity Qualification process
- Support strategic account reviews and develop supporting
documentation - Enhanced team productivity by streamlining processes and
implementing time-saving strategies - Collaborated with cross-functional teams to achieve project goals
Commercial Sales Specialist
Rockwell Automation
09.2021 - 09.2022
- Assisted with training distributor partners on Rockwell systems
- Troubleshoot distributor access problems to Rockwell systems
- Facilitated the concession process
- Dynamics 365 Champion assisting users
- Presented monthly Sales Update calls to sales team, to include new processes as well as refresher training on existing processes
- Researched and reported on business opportunities to increase market share
- Fostered customer success, retention and renewal by providing support to Account Managers and Distributors
- Partnered with Customer Care, Lifecycle Services, Sales Operations, Logistics and directly supported Leadership
- Increased customer satisfaction and loyalty by supporting the dedicated complaint tracking and resolution process
Field Sales Administrator
Rockwell Automation
09.2016 - 08.2021
- Dynamics 365 Champion assisting users
- Coordinated scheduling of Territory Meetings for Appleton &
Milwaukee Sales Offices - Led Cost Savings Productivity Project for Central Region
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending
- Organized large-scale events, ensuring seamless execution of logistics, registration, catering, and venue management.
AIS Agent Change Specialist
Associated Investment Services
07.2011 - 08.2016
- Processed agent changes on various types of investment accounts
- Created reports for regional sales managers, compile data to their specifications
- Researched returned mail
- Assisted on special projects by analyzing data to ensure compliance with federal regulations
- Provided back-up to AIS Commission Specialist
Bank Teller
Citizens Bank
07.2009 - 08.2011
French Teacher
Kimberly Area School District
08.1986 - 06.1999
Education
Bachelor of Arts - French And Theatre
University of Wisconsin - Green Bay
Green Bay, WISkills
- Microsoft Dynamics 365 Superuser
- Advanced with MS Excel and Word
- SAP Superuser
- Power BI and Power Applications
- Project Planning
- Process Improvement
- Expert Problem Solving
- Data Analysis
- Fluent in French
References
Available upon request
Additional Information
VOLUNTEER EXPERIENCE
2016 – 2024 –Appleton Office Inclusion Change Team
2022 – 2024 – Member Engagement Co-Lead for ERG RAWiFi
2014 – 2021 – Pulaski Music Boosters
2017 – 2021 – Religious Education Team, St. Norbert College Parish
2014 – Present – FOCCUS Facilitator, St. Norbert College Parish
2009 – 2012 Board of Trustees - GRACE schools, representing Saint
Norbert College Parish
Timeline
Sales Effectiveness Specialist
Rockwell Automation
10.2022 - Current
Commercial Sales Specialist
Rockwell Automation
09.2021 - 09.2022
Field Sales Administrator
Rockwell Automation
09.2016 - 08.2021
AIS Agent Change Specialist
Associated Investment Services
07.2011 - 08.2016
Bank Teller
Citizens Bank
07.2009 - 08.2011
French Teacher
Kimberly Area School District
08.1986 - 06.1999
Bachelor of Arts - French And Theatre
University of Wisconsin - Green Bay
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