Susan Thomas
Oklahoma City,OK
Summary
Accomplished Registered Nurse Case Manager with 2.5+ years of experience dedicated to quality care of diverse patients. Skillfully blend hands-on skills with advanced background in Hospital settings. Work effectively with all levels of healthcare providers, physicians and administrators to address patient needs. Compassionate Registered Nurse with experience offering comprehensive patient care in outpatient environments. Works well with diverse patient populations and fosters trusting relationships to improve outcomes. Efficiently coordinate with healthcare professionals to advance patient care. Caring Registered Nurse with dedicated service in various types of long-term and home health care settings. Provides individualized care plans and helps patients meet goals by delivering direct and effective patient care. Committed to increasing patient satisfaction and streamlining procedures. Patient-oriented Nurse with 33 years of diverse experience in direct patient care, staff supervision and department operations. Skilled at multitasking and prioritizing patient needs and daily assignments. Offering expertise with wide range of settings specialties.
Overview
33
33
years of professional experience
Work History
RN Case Manager
Optum
02.2021 - Current
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Responded promptly and professionally to patient questions and concerns.
- Participated in patient and family planning process, as well as provided instructions and addressed question and concerns.
- Performed evaluations on consistent basis to address changes in patient needs, conditions and medications, altering care plans when required.
- Liaised with physicians regarding patient needs, performance and changes.
- Coordinated with interdisciplinary professionals to develop plans of care, administer tests and monitor patient status.
- Completed initial assessments of patients and family to determine and address individual home care needs. ·
- Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans.
- Examined patients and documented history of current and previous conditions, illnesses, injuries and current medications.
- Created individualized care plans based on nursing diagnosis and incorporated appropriate nursing methods to achieve positive outcomes.
- Created patient assessments and plans for individual home care needs.
- Authored initial assessments of patients and family to develop plans for individual home care needs.
- Worked with suppliers and vendors on provision of medical equipment, items and services.
- Assessed and examined patients and documented history of current and previous conditions, diseases and injuries along with medications currently being taken.
- Developed care plans based on nursing diagnosis and incorporated therapeutic, preventive and rehabilitative nursing methods.
- Actively engaged in on-call rotations to deliver continuous quality care to patients.
- Used EPIC to maintain database of relevant information for practitioners to access and coordinate patient care.
- Negotiated with suppliers and vendors to procure medical equipment, supplies and services.
- Verified legibility of patient clinical notes and updates prior to review by primary physicians.
- Authored clinical notes and updates to be reviewed by patient's primary physician.
- Administered physical examinations and documented history of current and previous conditions, illnesses and injuries.
- Directed appropriate preventive and rehabilitative nursing processes and protocols.
- Managed and streamlined referral queues of up to 30 patients by efficiently prioritizing patients and clearing insurance obstacles.
Charge Registered Nurse
Norman Regional Hospital
02.2015 - 02.2021
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Documented information in patients' electronic medical record, relaying information to clinicians and care providers to facilitate continuity of care.
- Built rapport with patients and family members to deliver exceptional care.
- Supervised and managed daily scheduling, tasking, and administration.
- Strengthened unit care standards and policies with focus on patient safety and dignity.
- Performed patient assessments and adjusted care plans accordingly.
- Monitored nursing care, patient assessment processes, and treatment implementations.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Collaborated with other healthcare professionals to provide quality patient care.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Developed and maintained close relationships with patients and families to facilitate smooth communications, provide encouragement and build trust.
- Administered medications and treatments to patients as ordered by physician, maintaining accountability for accurate narcotic count at end of each shift.
- Implemented quality patient care techniques to align with safety, health, and organizational regulations.
- Supervised patient admissions and discharges from hospital to home care, rehabilitative facility, or self-care.
- Cared for patients' wounds and changed dressings.
- Worked with patients diagnosed with chronic obstructive pulmonary disease (COPD), asthma, congestive heart failure (CHF), cerebrovascular accidents (CVA), diabetes or sepsis to asses needs and determine best options for care.
- Developed and implemented specific nursing care plans to cater to individual patient needs.
- Assisted in development and implementation of new policies and procedures to improve healthcare quality.
Education
Associate of Science -
Angelo State University
San Angelo, TX05.1990
Skills
- Area of Expertise Specialized Care
- Acute and Rehabilitative Care
- Patient Monitoring
- Care Management
- Drug Calculations
- Staff Supervision
- Patient Education
- Evaluation
- Injection Administration
- Intakes and Discharges
- Equitable Healthcare Delivery
- Disease Management Programs
- Patient Care
- HIPAA Education
- PICC Lines
- Gastrostomy Tube Care
- Medication Distribution
- Team Coordination
- Inpatient and Outpatient Care
- Emotional Awareness
- Ear, Nose and Throat Care
- Feeding Pumps Understanding
- Medicare Regulation
- Vision Screening
- Body Mechanics Knowledge
- Resource Utilization
- Direct Patient Care
- Pain Management
- Medical Screening
- Disease Specialization
- Cardiac Monitoring
- Diabetes and Nutrition Education
- Patient and Family Advocacy
- Life-Sustaining Machines
- Breastfeeding Education
- Rehabilitative Nursing
- Medication Administration
- Family Education
- Patient Counseling
- Diagnostic Tools Knowledge
- Patient Discharging
- Chest Pain Management
- Medical Laboratory Procedures
- Urology
- Determine Medical Necessity
- Wound Care
- Patient Intervention
- Prenatal Care
- Oncology
- Staff Training
- Neurology Expertise
- Care Plan Development
- Feeding Assistance
- ICD-9 Forms
- Sanitation
- Patient Admission
- OSHA Safety Expertise
- Administering Immunizations
- Oxygen Saturation Standards
- Health and Wellness Expertise
- Mental Health Care
- Disease Processes
- Patient Assessments
- Setting Up Referrals
- Medication Side Effect Knowledge
- Medical Consultation
- Family Planning Services Education
- Hospice and Palliative Care
- Emergency Procedures
- Home Visits
- Hospice Education
- Complex Problem-Solving
- Seizure Management
- Operational Standards
- Shared Governance
- Cesarean Section Preparation
- Medical Assessments
- Chronic Disease Management
- Well Visit Procedures
- IV Drug Therapy Management
- Call Triaging
- Hearing Screenings
- InterQual Criteria
- Postpartum Care
- Intravenous Therapy
- Mental and Physical Assessments
- Personal Care Needs
- Follow-Up Calls
- Recruitment
- Foley Catheter Insertion and Removal
- Addiction Counseling
- Tracheostomy Care
Timeline
RN Case Manager
Optum
02.2021 - Current
Charge Registered Nurse
Norman Regional Hospital
02.2015 - 02.2021
Associate of Science -
Angelo State University
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