Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Susan Thomas

Arlington,TX

Summary

Knowledgeable [Desired Position] with strong background in managing branch operations and ensuring consistent customer satisfaction. Demonstrated ability to lead teams effectively and implement strategic initiatives that enhance operational efficiency. Proven expertise in problem-solving and financial management.

Overview

16
16
years of professional experience

Work History

Branch Manager

PeopleReady
04.2009 - 05.2025
  • Company Overview: PeopleReady Gulfport, MS Branch Manager Apr 2009 - Present
  • Implement branch sales strategies by sourcing and qualifying new leads, developing workforce solutions, and managing order pricing and closures.
  • Cultivate and expand existing customer accounts through effective up-sell and cross-sell opportunities, ensuring consistent communication.
  • Direct recruiting initiatives to maintain a qualified talent pool that meets customer demand.
  • Manage branch profit and loss, address complaints, and resolve conflicts effectively.
  • Lead branch team by hiring, training, and coaching staff while setting performance goals and expectations.
  • Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction.
  • Document each customer’s inquiry information into a database.
  • Verify customer’s information, making corrections and updates as needed.
  • Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible.
  • Follow-up with callers as necessary.
  • Use statistical contact center data to make improvements to performance.
  • Outbound calling for surveying to obtain client specific information.
  • Shift and Schedule adherence.

Education

High School Diploma - General High School Curriculum

Norwin
North Huntington, PA

Skills

  • Branch operations management
  • Customer service
  • Customer relationships
  • Excellent time management skills

Accomplishments

  • Grew new accounts [number]% in only [timeframe].
  • Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
  • Repeatedly received recognition from superiors for excellence in service.
  • Improved employee satisfaction and reduced turnover [number]%.
  • Increased monthly revenue [number]% through implementation of strategic initiatives.

Timeline

Branch Manager

PeopleReady
04.2009 - 05.2025

High School Diploma - General High School Curriculum

Norwin

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Susan Thomas