Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hobbies and Interests
Generic

Susan Thorp

Rochester,MN

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Sales Associate

CDS Business Solutions
10.2022 - 03.2023
  • Built relationships with customers to encourage repeat business.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Recommended complementary purchases to customers, increasing revenue.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

Tier III Computer Technician

ADP Dealer Services
05.2003 - 01.2007
  • Installed and updated a variety of software programs for automotive dealerships all over the United States as well as Guam and parts of Canada.
  • Physically installed computers and servers at different locations local to Oregon.
  • Worked with customers to resolve issues they had with software and hardware by physically going to the site, walking them through troubleshooting over the telephone as well as using chat services through the internet.
  • Documented all tasks done throughout the entire workday using multiple types of platforms.
  • Remote controlled their servers and computers to resolve any issues when possible and updated all software packages.
  • Helped to create the web-based software program that the larger dealer service customers used.
  • Trained new hires for ADP Dealer Services and opened the El Paso location for ADP which encompasses all their divisions.

Education

No Degree - Radiology

Rochester Community And Technical College
Rochester, MN
08-2027

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Excellent people skills
  • Reliable and punctual
  • Flexible schedule
  • Verbal/written communication
  • Certified in CPR/AED

Certification

  • CPR/AED for Professional Rescuers Certified , American Red Cross
  • CERTIFIED MICROSOFT PROFESSIONAL
  • CERTIFIED NOVELL ADMINISTRATOR

Timeline

Sales Associate

CDS Business Solutions
10.2022 - 03.2023

Tier III Computer Technician

ADP Dealer Services
05.2003 - 01.2007

No Degree - Radiology

Rochester Community And Technical College

Hobbies and Interests

Learning, Crafting, Gaming, Literature, Travel

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