Summary
Overview
Work History
Education
Skills
Work Availability
Accomplishments
Quote
Timeline
GeneralManager
Susan Tiwari

Susan Tiwari

Professional Assistant
Upper Marlboro,MD

Summary

Enthusiastic Professional Assistant/Finance Coordinator with excellent interpersonal skills and more than 30 years of experience. Highly effective and knowledgeable in Microsoft Office, LMS, Adobe Acrobat DC. Holds expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Attentive and personable bringing strong work history in document management, process improvements, administrative support and government contract knowledge and compliance in dynamic office environments. Commended for cultivating positive work culture by cheerfully interacting with staff and customers. Pragmatically well-known for being a hands-on dynamo and having boundless energy to fulfill various tasks. Detailed, quick-paced and a true team player. Pursuing a new role where hard work and dedication will be highly valued. Driven individual with experience enhancing executive productivity and improving business operations. Exceeds expectations for maximizing group performance and overseeing calendars. Operates well with minimal supervision to meet demanding objectives. Talented Project Specialist that goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.

Overview

4
4
years of post-secondary education
30
30
years of professional experience

Work History

Professional Assistant

MPR Associates, Inc
Alexandria, VA
05.2018 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors while covering reception.
  • Answered incoming calls, processed requests and relayed messages to over 30 Engineers.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Managed and completed paperwork and overall office administration operations.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Worked closely with coworkers to strategically plan for company growth.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
  • Kept team efficient and on-task by maintaining well-stocked and organized supplies.
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings.
  • Recorded expenses and maintained accounting records.
  • Produced highly accurate internal and external letters and memoranda.
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
  • Keyed all data into MPR's Electronic Data Management System.
  • Participated in strategic planning for company growth.
  • Managed travel arrangements for 30 Nuclear Engineers.
  • Authored clear and professional business documents.
  • Enhanced efficiency of Engineer's work by organizing resources, records and personnel to accomplish demanding targets.

Quality Assurance Assistant

MPR Associates, Inc
Alexandria, VA
02.2016 - 05.2018
  • Collaborated with Quality Assurance Coordinator to write procedures for Nuclear, Standard and Medical Quality Assurance departments.
  • Maintained Medical Quality Assurance records for compliance and analysis purposes.
  • Developed corrective action plans in conjunction with Nuclear Engineers to improve overall quality of client deliverables.
  • Assisted with independent internal and external audits by providing support during audits of MPR by various national and international utilities and clients including Nuclear Procurement Issues Committee (NUPIC), Nuclear Industry Assessment Corporation (NIAC) and MPR Accredited ISO Program Certification Registrar, AB Certification. .
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.

Finance Coordinator

ADT/Tyco Integrated Security, LLC
Alexandria, VA
08.2006 - 02.2016
  • MPR Quality Assurance Department as Quality Assurance Assistant in February 2016 after 17 years of providing extensive, diversified, project management, financial government auditing, and office management, with outstanding supervisory and customer service support in crucial roles with broad variety of government agencies and to ensure compliance of U.S. Marshal Service contract.
  • During my tenure at MPR, I have demonstrated leadership, sound judgment, maturity, tenacity and analytical ability and capability to communicate effectively, both written and orally.
  • Demonstrated full knowledge and understanding of MPR Nuclear, Standard and Medical Quality Assurance Programs and standards.
  • Professional Assistant to Engineers, built stronger understanding of Nuclear Industry, working with such clients as Department of Energy, INL and Basler.
  • Professional Assistant for approximately 30 engineers, tasked with Visio drawings, Travel arrangements, Word template documents, Excel data calculation spreadsheets and wide variety of tasks in Medical Quality Assurance Department.
  • Financial Auditor with Tyco Integrated Security, was responsible for preparing detailed invoicing and progress billings for security installation projects in all US Federal Courthouses and Federal Buildings under United States Marshal Service (USMS) Contract, to ensure compliance with firm fixed and time & material contract regulations.
  • Project Specialist, my duties were to prepare detailed pre-installation plans for RFQs (Request for Quote), Statements of Work and compiled job cost estimates/pricing proposals detailing labor hours, travel and subcontractor estimates based on (RFP) Request for Proposal requirements for submittal to USMS, US Attorney’s, GSA & FPS government agencies.
  • Motivated, self-starter with highly effective management skills in multitasking and project management for diverse and broad-range of staff and customers.
  • Works well with team members and is highly qualified to work unsupervised.
  • Organizational, public relations, and skilled to communicate with people from diverse professional, ethnic, and socio-economic backgrounds are some of my strongest accomplishments.

Accounting and Finance Coordinator

Tyco Integrated Security Audits
Alexandria, VA
08.2006 - 02.2016
  • Responsibilities included conducting financial billing audits and invoicing of all completed Security Installation projects in US Federal Courthouses and Federal Buildings across United States.
  • Projects were funded under government contract with United States Marshal Service (USMS).
  • Government contract included Security Installation projects for US Attorney’s Office, Federal Protective Services (FPS) and General Services Administration (GSA).
  • All audits and invoicing of Federal Projects followed strict policies and procedure to ensure compliance with government contract regulations.
  • Professional Development Attended professional development-training courses sponsored by accredited training institutions, customized seminars for administrative professionals and MPR internal training courses in technical and quality-related topics.
  • Attended external training courses in August 2016 through New Horizon for Excel 2013 I and II in preparation of MPR’s software upgrade.
  • Completed Interpersonal Effectiveness Training in February 2018.
  • Customer Satisfaction and Compliant Program Provided support with implementation of customer satisfaction and compliant programs of MPR's Nuclear and Medical Device Quality Assurance Programs.
  • Medical Device QA Program Support Assist with Supplier Evaluations of Medical Suppliers for MPRs Approved Supplier List (ASL).
  • Assisted with preparation of M&TE Calibrations, preparing Purchase Orders, Receiving and reviewing Calibration Certificates Administrative Support Performs diversified, highly confidential and classified administrative duties requiring experience, skill and knowledge of specific, detailed policies and procedures.
  • Was solely responsible for converting all Quality Assurance Forms and Templates for compatibility with Office 2013 upgrade.

Project Specialist

ADT/Tyco Integrated Security, LLC
Alexandria, VA
06.2000 - 07.2005
  • Handled scheduling of subcontractors and staff to complete projects within required timeframes.
  • Conducted walk-throughs with clients and Project Engineers prior to project close, completing punch lists and answering all questions.
  • Assessed subcontractor bids on over 200 yearly security projects for costs, conformity to requirements and overall suitability.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Developed and maintained courteous and effective working relationships.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Identified issues, analyzed information and provided solutions to problems.

Education

High School Diploma -

James Madison High School
Brooklyn, NY
09.1983 - 06.1987

Skills

Microsoft Excel 2013undefined

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Quality Assurance Department SupportProvided support in managing the daily administrative tasks of the QA Department including general inquiry assistance to QA concerns, departmental electronic and paper records management.
  • Served as the secondary QA Department customer service interface to MPR staff, clients and suppliers to ensure effective execution of daily activities.
  • Was responsible for various calendar appointments which include but were not limited to, annual eye examinations, annual renewals of Inspection, Examination and Test (IE&T) certifications for MPR Inspectors and New Hire Employee/Subcontractor Nuclear, Standard and Medical Device QA Program Indoctrination training sessions and documentation.
  • Provided support by preparing and receiving Purchase Orders, Receipt Verification Reports and Calibration Certificates for Medical Device QA Program M&TE Equipment.
  • MPR Internal AuditsIn June of 2016, I completed the MPR Auditor Qualification.
  • I have performed and completed fourteen (14) Internal Audits and provided support for seven (7) Procedure Audits with similar quality support oversight under the guidance and direction of a Lead Auditor for the MPR Nuclear Quality Assurance, Standard Quality and Medical Device Quality Assurance Programs.
  • MPR External AuditsProvided support during audits of MPR by various national and international utilities and clients including Nuclear Procurement Issues Committee (NUPIC), the Nuclear Industry Assessment Corporation (NIAC) and MPR Accredited ISO Program Certification Registrar, AB Certification.
  • Quality Assurance Program TrainingReceived indoctrination on 03/01/2016 in the requirements of the MPR Nuclear Quality Assurance, Standard Quality and Medical Device Quality Assurance Programs, 10CFR50 Appendix B, 10CFR21 and 21CFRPart 820.
  • U.S.
  • Women in NuclearAwards/AcheivementsRock Star Award – for Professionalism & Customer Service Q3 – Tyco IS -June 2014Customer Service Award – U.S.
  • Marshal Service – July 2011.

Quote

"You miss 100% of the shots you don't take"
Wayne Gretzky

Timeline

Professional Assistant

MPR Associates, Inc
05.2018 - Current

Quality Assurance Assistant

MPR Associates, Inc
02.2016 - 05.2018

Finance Coordinator

ADT/Tyco Integrated Security, LLC
08.2006 - 02.2016

Accounting and Finance Coordinator

Tyco Integrated Security Audits
08.2006 - 02.2016

Project Specialist

ADT/Tyco Integrated Security, LLC
06.2000 - 07.2005

High School Diploma -

James Madison High School
09.1983 - 06.1987
Susan TiwariProfessional Assistant