Susan T. Murray
Rochester,NY
Summary
Compassionate, dedicated, and patient-focused registered nurse, with demonstrated accomplishments in care management, data analysis, and quality improvement. Medical professional with a history of analyzing clinical data, reporting results, and implementing workflow efficiencies based on findings. Demonstrated ability to work collaboratively with healthcare professionals for the development and execution of processes that reduce medical costs and improve patient outcomes. Expert at effectively handling large caseloads employing time management and prioritization skills. Excellent communicator with difficult/critical conversations, while in an emotionally charged atmosphere. Highly skilled nursing professional with extensive experience in critical care environments. Adept at patient assessment, advanced life support, and emergency interventions. Strong focus on team collaboration and adaptability to changing needs. Reliable and result-driven with expertise in ventilator management, medication administration, and patient education.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Intensive Care Nurse
Noyse Hospital
08.2022 - Current
- Noyse Hospital (Rural Hospital)
- Responsible for the care of patients requiring life-supporting interventions
- Assist with chest tubes, intubation, Central Lines, and arterial lines
- Managing airways, multiple life-saving medication drips including Fentanyl, Heparin, Insulin, Morphine, pressors, and sedatives
- Responsible for dropping NG tubes, maintaining venous access, and managing the safety of patients
- Renew ALS every 3 months
- Streamlined communication between healthcare team members by participating in regular rounds and updating colleagues on patient progress.
- Utilized advanced equipment for continuous monitoring of critically ill patients, optimizing treatment effectiveness.
- Implemented evidence-based practices to improve overall quality of patient care in the ICU setting.
- Observed patients' vital signs and administered physician-prescribed medications and treatments.
- Evaluated emerging trends in critical care nursing research, incorporating relevant findings into daily practice for improved results.
- Administered medications and treatments according to established protocols, ensuring patient safety and optimal results.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for critically ill patients.
- Prevented complications by closely monitoring ventilator settings and adjusting as needed based on patients'' respiratory needs.
- Cultivated strong relationships with patients and families, offering guidance and support during challenging circumstances.
Care Manager (Embedded) in an Internal Medicine Practice
University of Rochester
02.2016 - 08.2022
- University of Rochester/Strong Memorial Hospital
- All patients were referred from the five providers in the private practice, patient load averaged 60-75 patients
- Arranged transportation and documented details of discharge transition plans.
- Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Improved patient satisfaction through effective communication and collaboration with interdisciplinary healthcare teams.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
Acute Care Hospice Registered Nurse, Level III
University of Rochester
02.2012 - 02.2022
- University of Rochester/Strong Memorial Hopital
- Implemented quality improvement initiatives that resulted in enhanced patient safety measures and increased satisfaction levels among families.
- Offered listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.
- Provided high level of quality, compassionate care to patients and caregivers during each nursing shift.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Facilitator of orientation sessions for newly hired nurses and strategically positioned all staff members to achieve operational excellence and constructed a clinical research project to distinguish clinical differences between deathbed phenomena and terminal anxiety
- Collaborated with bereavement specialists to provide ongoing grief support for families after the loss of their loved ones.
- Consistently received positive feedback from families for exhibiting empathy, professionalism, and delivering high-quality patient-centered care.
- Assessed patients'' physical, emotional, spiritual, and psychosocial needs to continually adapt care plans accordingly.
- Awarded private grant to conduct clinical research, presented a poster on research findings to the Hospice and Palliative Nurses Association, and submitted articles for publication to the strong magazine
Sr. Care Manager of Clinical Informatics/Accountable Health Partners
University of Rochester
01.2016 - 01.2022
- Company Overview: Strong Memorial Hospital
- Develop evidence-based content to inform platform build of new health management software and facilitate content development workgroups
- Recommend workflows that optimize the functional use of the care management software platform and other technical tools designed to support care management
- Plan and lead training sessions for all technical products associated with care management while focusing on developing and applying best practices, providing hands-on training, and writing end-user training manuals
- Developed and maintained documents of care management workflows, conducted population health audits, and introduced risk assessment tools for patient-centered medical home (PCMH) applications
- Reduced hospital readmission rates by closely monitoring patients'' progress and adjusting care plans as needed.
- Streamlined communication between multidisciplinary teams, resulting in improved patient outcomes and satisfaction.
- Communicated with healthcare providers to facilitate continuity of care.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Served as a liaison between patients, families, physicians, insurance providers, and other healthcare professionals for seamless care coordination efforts.
Laboratory Manager & Technician
University of Rochester, Strong Memorial Hospital
01.2007 - 01.2011
- Trained new staff, graduate students and fellows with laboratory protocols
- Oversaw activities related to nine strains of breeding mouse colony of transgenic mice
- Executed custom protocols on Flow Cytometry and analyzed data results in FlowJo
- Drafted a custom web-portal to record patient enrollment within minimal residual disease (MRD) study, stored all analyzed flow cytometry data, and tracked all follow-up appointments
- Genotyped all transgenic mice in the colony via polymerase chain reaction (PCR)
- Liaised with a clinical expert to receive and proceed with all human samples for research
- Successfully transplants retro-orbital, tail injection, and intra-femoral into mice with successful engraftment
- Interviewed, hired, and trained lab technicians to perform experiments and analyze results.
- Set and oversaw quality assurance guidelines for laboratory work.
- Fostered a positive working environment by promoting open communication among team members and addressing any conflicts promptly.
- Actively participated in professional conferences and workshops, sharing laboratory best practices and fostering a culture of continuous improvement.
Senior/IT Consultant
01.1994 - 01.2011
- Expert at project management, successfully complete projects per timeline, translates end user requests into technical automation, and maintains effective communication throughout each project
- A complete technical resume is available upon request
Education
Master of Science - Clinical Nurse Leader (CNL) Program
University of Rochester
Rochester, NYBachelor of Science - Nursing
University of Rochester
Rochester, NYBachelor of Science - Business Administration
State University of New York at Brockport
Brockport, NYSkills
- Patient Advocate
- Time Management Skills
- EPIC Super User
- National Presenter
- Diabetic Educator
- Quality Control & Assessment
- Process Improvement
- Change Management
- Optimize Medical Platforms
Certification
- Advanced Life Support (ALS)
- Clinical Hypnotherapy
- Clinical Kinesiology
Publications
An Evolutionarily Conserved PTEN-C/EBP-CTNNA1 Axis Controls Myeloid Development and Transformation, Blood, 2010
Timeline
Intensive Care Nurse
Noyse Hospital
08.2022 - Current
Care Manager (Embedded) in an Internal Medicine Practice
University of Rochester
02.2016 - 08.2022
Sr. Care Manager of Clinical Informatics/Accountable Health Partners
University of Rochester
01.2016 - 01.2022
Acute Care Hospice Registered Nurse, Level III
University of Rochester
02.2012 - 02.2022
Laboratory Manager & Technician
University of Rochester, Strong Memorial Hospital
01.2007 - 01.2011
Senior/IT Consultant
01.1994 - 01.2011
Bachelor of Science - Nursing
University of Rochester
Bachelor of Science - Business Administration
State University of New York at Brockport
Master of Science - Clinical Nurse Leader (CNL) Program
University of Rochester
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