Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
5d
Susan Tomlin

Susan Tomlin

Estero,FL

Summary

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

26
26
years of professional experience
1988
1988
years of post-secondary education

Work History

Owner Cleaning Co

Mystique Cleaning
Estero, Florida
08.1999 - Current
  • Managed daily operations and logistics for efficient workflow
  • Developed strategic plans to enhance business growth and customer satisfaction.
  • Oversaw financial management, including budgeting and expense tracking.
  • Implemented marketing strategies to attract new customers and retain existing ones.
  • Mentored staff on best practices in customer service and operational efficiency.
  • Maintained relationships with existing clients by providing superior customer service.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Conducted performance reviews for employees on a regular basis.
  • Residential/New Construction

Home Decor Specialist

Lowe's Home Centers, LLC
Estero, Florida
09.2013 - 08.2025
  • Advised customers on home decor trends and product selections.
  • Organized merchandise displays to enhance customer engagement and visual appeal.
  • Conducted product demonstrations to showcase features and benefits effectively.
  • Create Special Orders
  • Cut in-stock Blinds & Shelving
  • Registers
  • Downstocking/Zoning
  • Power lifter Liscence
  • Order Picker Liscence
  • Expert Organization Skills

Paint Pro

Lowe's Home Centers, LLC
09.2013 - 08.2025
  • Provided expert advice on paint selection and color matching for customers.
  • Assisted customers with product application techniques and safety guidelines.
  • Maintained organized displays of paint products and supplies on the sales floor.
  • Collaborated with team members to restock inventory and manage supply levels.
  • Trained new staff on paint product features, benefits, and customer service standards.
  • Executed special orders for custom paint colors based on customer specifications.
  • Resolved customer inquiries and complaints regarding paint products effectively.
  • Mixed paint colors to match customer specifications
  • Measured walls to calculate the amount of paint needed for each job
  • Maintained records of all products used in each job.

Salesperson/Merch Manager

DSW
Naples, FL
02.2007 - 06.2013
  • Engaged customers to understand their footwear needs and preferences.
  • Managed inventory by restocking merchandise and organizing displays.
  • Demonstrated product features to enhance customer knowledge and interest.
  • Created beautiful displays of all merchandise
  • Processed sales transactions accurately and efficiently at checkout.
  • Resolved customer inquiries and complaints with professionalism and care.
  • Collaborated with team members to maintain a pleasant shopping environment.
  • Utilized point-of-sale systems for tracking sales and managing transactions.
  • Assisted in training new staff on sales techniques and store policies.
  • Resolved customer complaints promptly and efficiently.
  • Educated customers about products and services offered by the company.
  • Advised customers on the latest product features and benefits.
  • Assisted customers in selecting appropriate products or services for their needs.
  • Provided personalized service to build relationships with customers.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Monitored inventory levels and placed orders as needed.
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Operated register, handled cash and processed credit card transactions.

Education

Simsbury High School
Simsbury, CT

Skills

  • Business growth
  • Marketing strategies
  • Customer service
  • Inventory management
  • Operational efficiency
  • Sales techniques
  • Problem solving
  • Effective communication
  • Product knowledge
  • Customer relations
  • Client engagement optimization
  • Employee development
  • Product branding
  • Small business operations
  • Sales leadership
  • Sales oversight

Languages

English
Full Professional

References

References available upon request.

Timeline

Home Decor Specialist

Lowe's Home Centers, LLC
09.2013 - 08.2025

Paint Pro

Lowe's Home Centers, LLC
09.2013 - 08.2025

Salesperson/Merch Manager

DSW
02.2007 - 06.2013

Owner Cleaning Co

Mystique Cleaning
08.1999 - Current

Simsbury High School

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