Susan Tomlin
Cleburne,TX
Summary
Goal-oriented professional with over thirteen years of experience training and leading staff and successfully overseeing company and community events through clear communication and resolve. Congenial, teachable worker with a love for people. Effective team player who is devoted to the collective goals of the organization. Proficient recruiter and trainer who provides educational opportunities for employee development. Motivated team player ready to support the business reach their desired goals and stated mission. Skilled in finding solutions to complex issues through research and applying proven methods.
Overview
13
13
years of professional experience
Work History
Volunteer Coordinator
Heart to Heart Hospice
08.2024 - Current
- Primary function is to act as liaison between hospice patient/family needs and volunteer services.
- Responsibilities include development and promotion of volunteer programs, maximizing resources, recruitment of volunteer force, training, continued education, and retention of current volunteers on hospice philosophy and job duties.
- Provides volunteers as requested per the Hospice patient's Plan of Care and develops the volunteer program through collaboration with the IDG and administration personnel.
- Promotes Agency philosophy to ensure quality of care and establishes a public relations program to foster good working relations with the volunteers and the community.
- Oversee submission of timely documentation of interventions per the POC or according to assignment.
- Utilize excellent customer care skills with internal and external customers and promote positive, respectful communication to all staff, volunteers, referral sources, patients, families, and community.
- Participates in all mandatory staff in-services and meetings and timely submission of all documentation.
- Ensure compliance with local, state and federal laws, Medicare regulations, CHAPS, CMS, internal audits, and established personnel policies and procedures.
- Recruit and train new volunteers on volunteer program goals and objectives.
- Manage and track volunteer hours and progress to support accurate documentation.
- Build highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Resolve issues through active listening and open-ended questioning, escalating major problems to manager.
- Implement project management techniques to overcome obstacles and increase team productivity.
Volunteer Program Coordinator
Cook Children’s Medical Center
10.2022 - 07.2024
- Responsible for coordinating the integration of volunteers into the health care team by implementing processes for volunteer recruitment, screening, interviewing, training/orientation, placement, recognition, retention, discipline, evaluation, and termination.
- Provide all aspects of onboarding new volunteers including entering data into volunteer database, interviewing, screening, training, and placement.
- Provide and participate in all aspects of volunteer retention including ongoing communication with volunteers and staff that supervise volunteers.
- Provide and participate in volunteer appreciation activities/events and ongoing educational training/in-service.
- Ensure that volunteer evaluations and assessments are completed and provided to supervisors.
- Perform Scope of Services responsibilities in a timely, efficient, professional manner. Develop and grow scope of services programming. Track measurable outcome of programming.
- Maintain confidentiality, commit to and embrace diversity, and facilitate positive staff/volunteer relations in the departments utilizing volunteers.
Volunteer and Bereavement Coordinator
Enhabit Health – Hospice
07.2019 - 10.2022
- Accountable for all aspects of Hospice Volunteer Program, from recruiting/training/retaining/supervising volunteers to convey the company's mission.
- Design and deliver volunteer services that meet patient and family needs that enhance client experiences.
- Participate in weekly interdisciplinary meetings to review/implement patient/family care as a team.
- Coordinate details of volunteering and keep all parties informed. Ensure all volunteers are properly educated in patient needs and volunteering prospects. Maintain personnel files and compliance.
- Facilitate onboarding and orientation training. Collect volunteer information, references, availability, talents, and maintain the company database. Keep schedules and meticulous records of volunteers' hours while uploading pertinent documents to patients' records in HCHB.
- Submit quarterly tracking/financials and ensure Medicare regulations are followed and met.
- Schedule/assist Medical Social Workers and Chaplains with family grief and community resources.
- Provide daily bereavement support to mourning families through print correspondence, phone consultations, and in-person visits.
- Assisted with special events and programs.
Preschool Minister
Oak Grove Baptist Church
09.2014 - 09.2019
- Author and design interactive Summer Book Club and Weekly School-Year lessons with hands-on manipulatives to cultivate a foundation of learning and loving others.
- Recruit, guide, engage, and motivate a team of 30 volunteers and ten paid teaching staff members.
- Hire, train, correct, terminate, enforce policies, and mediate conflict resolution among paid staff.
- Enumerate teaching staff timecards, purchase, and stock department while managing delegated budget.
- Implement community service projects such as Canned Food, Clothing, and Diaper Drives, Christmas Shoebox, Teddy Bears for Children's Hospital, and Make Change Rice Bowl Initiative.
- Coordinate church outreach projects that serve over 500 participants.
- Engage in staff and business meetings, professional development, and leadership conferences.
- Hired and trained new preschool employees.
Director of Cooperative
Texas Christian Homeschool Educators Cooperative
01.2013 - 05.2019
- Lead 70 families into action through teaching, volunteering, and learning in academic and enrichment classes. Assemble and direct teachers and volunteers throughout the organization.
- Retain legal contract with campus host and insurance requirements.
- Create an annual class schedule and course descriptions, preschool through high school.
- Originate pricing and maintain account receivables and payables.
- Establish teams to delegate the flow and function of the cooperative.
- Interview and screen new applicants wishing to join the cooperative.
- Onboard new members with a campus tour, class registration, and parent/student code of conduct.
Human Resources Internship
Gladney Center for Adoption
01.2019 - 03.2019
- Assisted in the Human Resource Department and learned through various projects that included performance management, employee relations, payroll, talent acquisition, benefits administration, employee engagement, training, and exiting procedures.
- Observed and helped in the process of payroll, 403B contributions, and wellness program benefits.
- Understand the steps of candidate pre-employment screening, onboarding, and company orientation.
- Learned multiple HR concepts and compliance regulations in accordance with various licensing agencies.
- Gave support to departmental projects and management of personnel files and certification records.
- Attended numerous training conferences provided by the Gladney organization.
- Gained knowledge in company-wide leadership training, intentional team building programs, organization culture creation, employee empowerment, and morale-boosting initiatives.
- Studied and advised on employee relations matters and attended staff and departmental meetings.
- Communicate promptly and clearly to resolve client issues and coordinate with team members to always execute excellent customer service.
- Research and analyze healthcare plans/carriers, including medical, dental, vision, and disability insurance, to offer the best options to clients.
- Enroll/terminate employee benefits with multiple health, dental, vision, life, and disability carriers.
- Work closely with the Marketing Coordinator to creatively implement outreach and marketing tools to obtain leads and build our client base.
- Review and audit all vendor/client billing, determine and correct discrepancies, and report changes in fees and costs.
Education
Bachelor of Arts - Human Resource Management
Concordia University of Texas
Austin, Texas04-2019
Skills
- Microsoft Office (Word, PowerPoint, Excel, Outlook)
- Proficient in HomeCare HomeBase software
- EMR and OIG software
- Document management
- Recruitment and Team Training
- Database management
- File and records management
- Budget administration
- Volunteer orientation and onboarding
- Cash handling
- Training coordination
- Purchasing and procurement
- Program operations management
- Community and public relations
- Team Training
- Program leadership
Timeline
Volunteer Coordinator
Heart to Heart Hospice
08.2024 - Current
Volunteer Program Coordinator
Cook Children’s Medical Center
10.2022 - 07.2024
Volunteer and Bereavement Coordinator
Enhabit Health – Hospice
07.2019 - 10.2022
Human Resources Internship
Gladney Center for Adoption
01.2019 - 03.2019
Preschool Minister
Oak Grove Baptist Church
09.2014 - 09.2019
Director of Cooperative
Texas Christian Homeschool Educators Cooperative
01.2013 - 05.2019
Bachelor of Arts - Human Resource Management
Concordia University of Texas