Susan Toncheff
Albemarle,NC
Summary
Dynamic culinary professional with proven skills and abilities at Carolina Ale House, excelling in kitchen organization and customer service. Recognized for enhancing meal quality and reducing waste through effective food storage practices. Adept at multitasking, training staff, and fostering teamwork to elevate dining experiences. Ability to communicate appropriately with other staff and management.
Overview
10
10
years of professional experience
Work History
Cook Shift Leader
Hwy 55 Burgers Shakes & Fries
Albemarle, NC
06.2024 - 10.2024
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
Bartender/Server
Carolina Ale House- LM Hospitality
Concord, NC
10.2023 - 08.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Line Cook/Expediter
Carolina Ale House- LM Hospitality
Concord, NC
01.2024 - 06.2024
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Bartender
Coachs Neighborhood Grill
Albemarle, NC
07.2023 - 10.2023
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Fork Lift Operator/Order Selector
Aldi Distribution Center
East Spencer, North Carolina
06.2017 - 08.2023
- Learned and enforced lift rules, policies and procedures.
- Ensured efficient lift operations by coordinating with other team members and maintaining clear communication.
- Performed pre-operation inspections and post-operation shutdown procedures.
- Provided excellent customer service, answering questions about mountain trails, directions, and resort facilities as needed.
- Contributed to a positive work environment by collaborating with co-workers on necessary tasks related to lift operation and maintenance.
Paraprofessional
DDR
Charlotte, NC
09.2014 - 05.2017
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Kept clients engaged in social networks and communities for personal health and growth.
Education
Associate of Applied Science - Computer Information Technology
Stanly Community College
Albemarle, NCCamden County High School
Kingsland05-2006
Skills
- Customer service
- Team leadership
- Cooking techniques
- Kitchen organization
- Multitasking and organization
- Food preparation
- Meal preparation
- Food storage
- Sanitation procedures
- Food presentation
Languages
Spanish
Limited Working
Timeline
Cook Shift Leader
Hwy 55 Burgers Shakes & Fries
06.2024 - 10.2024
Line Cook/Expediter
Carolina Ale House- LM Hospitality
01.2024 - 06.2024
Bartender/Server
Carolina Ale House- LM Hospitality
10.2023 - 08.2024
Bartender
Coachs Neighborhood Grill
07.2023 - 10.2023
Fork Lift Operator/Order Selector
Aldi Distribution Center
06.2017 - 08.2023
Paraprofessional
DDR
09.2014 - 05.2017
Associate of Applied Science - Computer Information Technology
Stanly Community College
Camden County High School