Susan Toohey
Saint Paul,MN
Summary
Versatile real estate sales professional with extensive experience in Residential Home sales. Demonstrated history of customer service excellence, business acumen and strategic planning. Applies collaborative approach to leadership, fostering team-oriented environment and driving substantial group sales results. MLS expert savvy to market conditions and customer preferences.
Overview
23
23
years of professional experience
Work History
Real Estate Broker
Toohey Realty LLC
03.2021 - Current
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
- Arranged for inspections and surveys of sold properties.
- Negotiated purchase contracts and lease agreements to establish maximum value for clients.
- Conducted competitive market analysis to determine optimal pricing for properties.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Utilized online marketing platforms to promote real estate services and generate leads.
- Developed innovative strategies and tactics to promote real estate listings and generate new business opportunities.
- Compared properties possessing similar features to determine competitive market prices.
- Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
- Managed roster of clients to send announcements and information on new properties.
- Generated lists of properties for sale, locations, descriptions and available financing options.
- Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership.
- Established and developed real estate agency, driving recruitment, and operational growth.
- Cultivated strong relationships with agents, lenders and title companies.
- Helped clients navigate transactions, complete paperwork and finalize sales or purchases.
- Advocated for client needs and obtained desired considerations for sales and purchases.
- Generated leads and qualified prospects, facilitating smooth property transactions.
- Monitored contract execution to verify complete fulfillment of terms.
- Developed successful marketing strategies to promote properties and maximize exposure.
- Obtained agreements from property owners to place properties for sale with real estate firms.
- Advised clients on optimum buying and selling choices for maximum returns.
- Evaluated properties for potential salability and pricing.
Library Media Specialist
St Paul Public Schools-JJ Hill Elementary
08.2019 - 04.2022
- Collaborated with teachers by scheduling library activities and procuring resources.
- Encouraged reading, information literacy skills and information resources through book clubs and reading programs.
- Updated library collection to include multicultural titles to fit student population.
- Maintained relevant, organized and correctly catalogued library and technology collection based on careful analysis of student needs.
- Updated students on use of Internet as reference tool to access latest information and differentiate between relevant and irrelevant sites and material.
- Developed and maintained collection of resources appropriate to curriculum, students and teaching and learning styles inherent within school community.
- Implemented and maintained automated catalogs, circulation systems and textbook check-out services.
- Developed and executed yearly budgets to purchase yearly acquisition of books, periodicals, supplies and computer software and hardware.
- Motivated students to use instructional technology to promote achievement of learning objectives.
- Collected and analyzed data to periodically evaluate school library media programs for continuous improvement against measurable goals.
- Repaired or replaced damaged items to maintain continuity of service.
- Promoted library through public relations avenues such as library website and newsletter.
- Instructed students and staff in research processes and understanding copyright, fair use and licensing of intellectual property.
- Gathered and utilized diverse technologies for modern and more effective education.
- Oversaw trainings via online platforms for local and off-site staff on functionality of newly developed applications to achieve strategic objectives.
- Took on role of effectively troubleshooting PCs, software, printers and other equipment for entire design department.
- Assisted students in locating and using library resources and assisted teachers with materials needed to enrich classroom instruction.
- Created programs and activities to promote library usage and literacy.
- Located requested books on shelves and in library database and fetched items for patrons.
- Researched, planned, and set up attractive and informative library exhibits.
- Collaborated with teachers and school administrators to develop library resources for students.
- Researched and acquired new library materials to maintain updated library collection.
- Assisted library patrons with resolving computer problems.
- Maintained library databases to support accuracy and availability in circulation systems.
- Instructed students on research techniques and use of online resources.
- Managed reserve desk collection of reference materials.
- Promoted library services and resources through public relations initiatives and community outreach.
- Trained and supervised library staff, volunteers and other personnel.
- Supported digital library collections containing e-books, audiobooks and digital media.
- Drove expansion of library collections and programs in response to student and faculty needs and special requests.
- Developed policies and procedures for library patrons for optimal satisfaction.
- Kept library shelves and printed materials well-stocked and organized according to established system.
- Catalogued and sorted books and library materials.
- Organized and maintained detailed records on equipment use, materials logs and circulation activities.
- Maintained and updated patron records in library system database.
- Located desired customer items through interlibrary loan system and coordinated deliveries.
- Mitigated librarian workload by independently managing basic patron requests and locating materials.
- Monitored patrons to enforce adherence to library policies for material management and behavior.
- Helped patrons to complete forms for library card issuance.
- Communicated with other local and regional branches to locate materials for inter-library loans.
- Processed customer fines and educated individual patrons on ways to minimize future charges.
- Developed online aloud reading time during remote. Enhanced learning comprehension and reading skills.
Elementary Paraprofessional
St Paul Public Schools-JJ Hill Elementary
08.2017 - 04.2022
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Administered tests and assessments to evaluate student progress and performance.
- Reported on student progress, behavior, and social skills to parents.
- Supervised students on field trips for safety and proper behavior in public settings.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Collaborated with parents and guardians to increase support and provide best learning environment.
- Organized and led practice, research and lab assignments.
- Created positive and inclusive classroom environment by helping students develop social skills and relationships.
- Liaised one-on-one with learners to provide additional support tailored to specific learning needs.
- Worked with students to promote learning and pro-social development.
- Supported faculty in implementing behavioral intervention plans to address challenging student behaviors.
- Observed students' performance and recorded relevant data to assess progress.
- Provided individualized reading, writing and math instruction to support student development.
- Collaborated with teachers and specialists to assess student progress.
- Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
- Observed individuals or groups of students in variety of settings to maintain safe and positive learning environment.
- Helped feeding and daily living skills to support physical and emotional well-being.
- Understood and acclimated to teacher's routine to provide classroom coverage.
- Delivered efficient instruction by assisting with lesson planning and materials preparation.
- Maintained classroom equipment and work area to promote safe learning environment and meet mandated requirements.
- Assisted with communication methods to keep parents informed about child's development and behavioral issues.
- Adapted equipment and technology, boosting student engagement and motivation.
- Instructed student activities to implement goals for remediation of deficiencies and drive student success.
- Promoted good study habits and student independence to improve quality of student outcomes.
Real Estate Agent
Michael Realty
01.2014 - 03.2021
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Advised clients on market conditions and property value for informed decision-making.
- Presented purchase offers to sellers for consideration.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Advertised client properties through websites, social media, and real estate guides.
- Reviewed market research data and changed sales plans accordingly.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Reviewed and executed confidential documents, contracts and disclosures.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Coordinated appointments to show tenants and buyers prospective homes.
- Prepared and presented contracts and other legal documents to clients.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Developed new business and managed new and existing clients.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
- Developed and implemented marketing strategies to maximize sales and attract new clients.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
General Manager of Sports Facility
Perpetual Motion Gymnastics
08.2009 - 04.2017
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Formulated policies and procedures to streamline operations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and maintained relationships with customers and suppliers through account development.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Analyzed market trends and competitor activities to create competitive advantages.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Collaborated with cross-functional teams to develop innovative solutions.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced operational risks while organizing data to forecast performance trends.
USA Gymnastics Coach
Perpetual Motion Gymnastics
08.2009 - 04.2017
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Assessed student progress and provided feedback to improve technique and performance.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Collaborated with coaches, students, and administrators to run high-quality program.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Developed and implemented new drills and activities to increase student engagement and growth.
- Instructed individual and group classes to customize needs and emphasize proper technique and safety.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Taught students how to perform split leaps, back handsprings and other special techniques.
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
- Implemented exercise programs and training strategies to bolster individual and team performance.
- Developed comprehensive training program for high school gymnastics team to enhance strength, conditioning and skill drills.
- Led team through losses and player injuries by enforcing game focus and instructing in meditation techniques.
- Collaborated with physical therapists and athletic trainers to develop proper form and technique for athletes.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Offered constructive feedback to clients to help reach goals.
- Developed relationships with clients to provide ongoing support and encouragement.
- Trained athletes in proper use of equipment for safety and maximum results.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Facilitated group coaching sessions and provided individual coaching support.
- Utilized various coaching models and techniques to maximize client success.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
- Established clear benchmarks for performance and monitored individual and team progress.
- Provided guidance to clients in overcoming challenges and identifying opportunities.
- Assisted clients in setting and achieving personal and professional goals.
- Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
- Analyzed client feedback to adjust coaching sessions accordingly.
- Encouraged clients to find creative solutions to problems and maintain motivation.
- Created and implemented innovative strategies to engage clients in coaching journey.
- Assisted clients with developing strategies to manage stress and increase productivity.
- Researched latest industry trends and developments to keep abreast of best practices.
- Developed and delivered presentations to educate clients on topics related to coaching.
- Assisted in developing marketing materials to promote coaching services.
- Developed and maintained network of professional resources to refer clients to.
Gymnastics Facility Owner
Bearly Big Gymnastics
08.2000 - 05.2009
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated suppliers to maintain cost controls and improve operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Trained and developed team members to build human capital.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Generated revenues yearly and effectively capitalized on industry growth.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Managed large budgets, collaborating with other departments to eliminate redundancies.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Prepared annual budgets with controls to prevent overages.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Conducted audit inspections and independent checks to verify parts and materials.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Mitigated business risks by working closely with staff members and assessing performance.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced operational risks while organizing data to forecast performance trends.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
USA Competitive, Rec, & Pre-K Gymnastics Coach
Bearly Big Gymnastics
08.2000 - 05.2009
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Assessed student progress and provided feedback to improve technique and performance.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Collaborated with coaches, students, and administrators to run high-quality program.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Developed and implemented new drills and activities to increase student engagement and growth.
- Instructed individual and group classes to customize needs and emphasize proper technique and safety.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Taught students how to perform split leaps, back handsprings and other special techniques.
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
- Implemented exercise programs and training strategies to bolster individual and team performance.
- Developed comprehensive training program for high school gymnastics team to enhance strength, conditioning and skill drills.
- Led team through losses and player injuries by enforcing game focus and instructing in meditation techniques.
- Collaborated with physical therapists and athletic trainers to develop proper form and technique for athletes.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Offered constructive feedback to clients to help reach goals.
- Developed relationships with clients to provide ongoing support and encouragement.
- Trained athletes in proper use of equipment for safety and maximum results.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Facilitated group coaching sessions and provided individual coaching support.
- Utilized various coaching models and techniques to maximize client success.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
- Established clear benchmarks for performance and monitored individual and team progress.
- Provided guidance to clients in overcoming challenges and identifying opportunities.
- Assisted clients in setting and achieving personal and professional goals.
- Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
- Analyzed client feedback to adjust coaching sessions accordingly.
- Encouraged clients to find creative solutions to problems and maintain motivation.
- Created and implemented innovative strategies to engage clients in coaching journey.
- Assisted clients with developing strategies to manage stress and increase productivity.
- Researched latest industry trends and developments to keep abreast of best practices.
- Developed and delivered presentations to educate clients on topics related to coaching.
- Assisted in developing marketing materials to promote coaching services.
- Developed and maintained network of professional resources to refer clients to.
Skills
- Home Tours
- Legal Document Preparation
- Appraisal Procedures
- Sales-Savvy
- Property Showing
- Market Monitoring
- Promotion and Advertising
- Social Media Marketing
- Real Estate Law
- Financing Requirements
- Neighborhood Database Updating
- Lead Generation
- Home Sale Negotiation
Education
Bachelor of Arts - Journalism
University of Alaska Anchorage
Anchorage, AKSome College (No Degree) - Real Estate
Kaplan
Saint Paul, MNTimeline
Real Estate Broker
Toohey Realty LLC
03.2021 - Current
Library Media Specialist
St Paul Public Schools-JJ Hill Elementary
08.2019 - 04.2022
Elementary Paraprofessional
St Paul Public Schools-JJ Hill Elementary
08.2017 - 04.2022
Real Estate Agent
Michael Realty
01.2014 - 03.2021
General Manager of Sports Facility
Perpetual Motion Gymnastics
08.2009 - 04.2017
USA Gymnastics Coach
Perpetual Motion Gymnastics
08.2009 - 04.2017
Gymnastics Facility Owner
Bearly Big Gymnastics
08.2000 - 05.2009
USA Competitive, Rec, & Pre-K Gymnastics Coach
Bearly Big Gymnastics
08.2000 - 05.2009
Bachelor of Arts - Journalism
University of Alaska Anchorage
Some College (No Degree) - Real Estate
Kaplan
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