Susan Torres
Summerville,SC
Summary
Accomplished and certified Pharmacy Technician with over 12 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Dept Of The Navy
Goose Creek, South Carolina
11.2018 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Performed a wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Restocked automated medication dispensing equipment.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Certified Pharmacy Technician
CVS Pharmacy
Ladson, SC
10.2016 - 12.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over the telephone by providing assistance with placing orders, navigating systems, and locating items.
- Communicated directly with doctor's offices via telephone, fax, and email.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Stocked, labeled and inventoried medication to keep accurate records.
- Collected co-payments or full payments from customers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Coordinated verification and filling of more than daily prescriptions in a high-volume pharmacy environment
- Communicated directly with doctor's offices via telephone, fax and email
- Assisted in the preparation, distribution and storage of pharmaceuticals.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
Certified Pharmacy Technician
KINNEYS
Watertown, NY
07.2015 - 08.2016
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over the telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated directly with doctor offices via telephone, fax, and email.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Restocked automated medication dispensing equipment.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Pharmacy Technician
TARGET
Watertown, NY
09.2011 - 05.2015
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated directly with doctors offices via telephone, fax, and email.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Counted, measured, and compounded medications following standard procedures.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Collected co-payments or full payments from customers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Education
High School Diploma -
Toll Gate High School
Warwick, RI06.1994
Skills
- Reading Comprehension
- Critical Thinking
- Confidentiality and HIPAA
- Active Listening
- Confidentiality Practices
- Information Documentation
- Prescription Review
- Detail-Oriented
- Judgment and Decision-Making
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Dept Of The Navy
11.2018 - Current
Certified Pharmacy Technician
CVS Pharmacy
10.2016 - 12.2019
Certified Pharmacy Technician
KINNEYS
07.2015 - 08.2016
Pharmacy Technician
TARGET
09.2011 - 05.2015
High School Diploma -
Toll Gate High School