Susan Touchton

• Educated patients on wellness programs and resources available at facility.
• Assisted in organizing community health events to promote hospital services.
• Built strong relationships with members to promote health, wellness and available services.
• Developed and maintained positive relationships with community members, businesses and vendors to build trust and rapport.
• Collaborated with health and wellness professionals to create and execute events, seminars and workshops on various topics.
• Reviewed company's strategic plans and developed departmental goals and standards to support vision.
• Assisted in organizing and overseeing partnerships to drive operational excellence.
• Engaged with diverse populations to encourage participation in wellness initiatives.
• Coordinated wellness events and activities to promote healthy lifestyles within the local community.
• Conducted ongoing research to stay current on upcoming events to promote community health.
• Participated in continuous professional development opportunities with partnerships that benefit the partner and the hospital.

• Managed accounts payable and receivable processes ensuring timely payments and accurate record-keeping.
• Reconciled bank statements with accounting records to maintain financial accuracy.
• Prepared financial reports, including balance sheets and income statements, for management review.
• Implemented internal controls to enhance compliance and reduce discrepancies in financial reporting.
• Maintained and processed invoices, deposits, and money logs.
• Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
• Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
• Completed tax forms in compliance with legal regulations.
• Established QuickBooks accounting system to reflect accurate financial records.

Retired

• Coordinated daily operations to enhance efficiency and support business objectives.
• Assisted in developing process improvements that streamlined workflows across departments.
• Implemented standard operating procedures to increase consistency in operations.
• Supported the training of new staff on operational protocols and software systems.
• Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
• Spearheaded change management initiatives to successfully integrate new processes or technologies into existing operations.
• Developed strategic partnerships with key stakeholders, fostering collaboration and driving growth.
• Implemented cost-saving measures, reducing operational expenses without sacrificing quality or productivity.
• Led team meetings to foster clear communication and ensure alignment with company goals, resulting in improved team morale.
• Oversaw risk management efforts, identifying potential operational risks and implementing preventative measures to mitigate impact.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Assisted in recruiting, hiring and training of team members.
• Reported issues to higher management with great detail.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off

• Developed and implemented operational strategies to enhance efficiency and productivity.
• Managed daily business operations, ensuring high-quality service delivery.
• Trained and mentored employees, fostering a collaborative work environment.
• Streamlined inventory management processes to reduce waste and improve cost control.
• Oversaw financial planning, budgeting, and forecasting to drive profitability and growth.
• Cultivated relationships with suppliers to negotiate favorable terms and ensure timely deliveries.
• Analyzed market trends to inform product offerings and customer engagement strategies.
• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Consulted with customers to assess needs and propose optimal solutions.
• Sold businesses

• Managed finance and insurance product offerings, enhancing customer satisfaction and retention.
• Developed and implemented training programs for sales staff, improving compliance with regulatory standards.
• Streamlined F&I processes, reducing transaction times and increasing departmental efficiency.
• Analyzed customer credit profiles to tailor financing options, ensuring optimal outcomes for clients.
• Collaborated with dealership management to align F&I strategies with overall sales goals.
• Established relationships with financial institutions to expand financing options available to customers.
• Led negotiations on high-value contracts, securing favorable terms for both dealership and clients.
• Maintained strict adherence to state laws regarding consumer disclosures and regulatory compliance practices throughout all transactions conducted within the F&I department.
• Ensured the highest level of ethical standards were maintained within the department, safeguarding both the dealership''s reputation and customer trust.
• Consistently met or exceeded monthly sales goals, contributing to overall dealership success.