Susan Tracy
Aberdeen,NC
Summary
Dedicated professional prepared to bring extensive expertise and results-oriented approach to role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Overview
31
31
years of professional experience
Work History
Background Specialist - Fully Remote
TotalMed Staffing
06.2021 - 08.2025
- Manage background portion of travel employee files/maintain file load
- Request and perform state/county/government site searches to fulfill requirements
- Meeting file deadlines/communication with vendors/clients/teammates/staff-daily
- Time Management/Accuracy/Good Communication Skills all highly regarded
Pharmacy Technician
Walgreen’s
11.2020 - 06.2021
- Engage customers in a helpful, respectful and prompt manner
- Uses pharmacy system to obtain patient and drug information; bills third-party insurance
- Processed and filled prescription orders accurately and efficiently
- Assisted pharmacists in managing medication inventory and ensuring compliance with regulations.
Public Research Specialist
Accurate Background
09.2015 - 04.2020
- Research components of the employment background screening process while maintaining confidentiality
- Verify information (either by email, phone and specific data bases)
- Resolve issues preventing order from processing
- Accuracy, consistency and turnover time are essential for completing items as assigned
Accounts Payable Clerk
Hirease, Inc
07.2013 - 05.2015
- Verify accuracy, resolve discrepancies and pay vendor invoices based on terms/schedule
- Reconcile bank accounts/verify daily check deposit
- Maintain spreadsheets and vendor files
- Resolve any accounts payable issues with vendors and/or clients
- QuickBooks and Intacct accounting programs
Patient Service Representative
Carolina Eye Associates
02.2011 - 07.2013
- Register patients, secure demographics and insurance information/prepare patient record/chart
- Post charges and payments; balance drawer daily/submit daily deposit
- Answer phones, make appointments/ Provide a positive patient experience
Payroll Clerk, Account Clerk and Data Entry
Allegany County
02.1995 - 10.2010
- Prepare, process and issue bi-weekly payroll for 550+ county employees
- Submit garnishments and disbursements; bank reconciliations
- Tax/retirement reporting (Federal, state and FICA)
- Year-end processing, W2's, 1099's; creation, filing and distribution
- Maintaining spreadsheets for verification purposes
- Accounts payable/receivable/ Weekly and monthly check runs
- Creating and verifying invoices/payments with proper authorizations
- Daily interaction with co-workers, vendors, clients and management at all levels
Education
Associate in occupational studies - Medical Secretarial
Olean Business Institute
Olean, NY12.1993
Skills
- Customer relations
- Analytical thinking
- Documentation management
- Problem-solving abilities
- Reliability
Timeline
Background Specialist - Fully Remote
TotalMed Staffing
06.2021 - 08.2025
Pharmacy Technician
Walgreen’s
11.2020 - 06.2021
Public Research Specialist
Accurate Background
09.2015 - 04.2020
Accounts Payable Clerk
Hirease, Inc
07.2013 - 05.2015
Patient Service Representative
Carolina Eye Associates
02.2011 - 07.2013
Payroll Clerk, Account Clerk and Data Entry
Allegany County
02.1995 - 10.2010
Associate in occupational studies - Medical Secretarial
Olean Business Institute
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