Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Tracy

Bend

Summary

Dynamic Custodial Manager at High Desert Cleaning, INC, skilled in cleaning techniques and task delegation. Achieved enhanced customer satisfaction through effective sanitation protocols and staff training. Fostered a collaborative team environment, leading to improved operational efficiency and compliance with health regulations. Proven ability to streamline processes and maintain high cleanliness standards.

Custodial professional with proven track record in maintaining clean and safe environments. Effective at team collaboration and achieving results, adapting swiftly to changing needs. Known for strong problem-solving skills and reliability.

Overview

41
41
years of professional experience

Work History

Custodial Manager

High Desert Cleaning, INC
04.2014 - Current
  • Led custodial team to maintain high cleanliness standards across facilities
  • Developed and implemented effective cleaning protocols and safety guidelines
  • Trained staff on best practices in sanitation and equipment usage
  • Conducted regular inspections to ensure compliance with health regulations
  • Streamlined inventory management for cleaning supplies and equipment
  • Managed scheduling and workload distribution for optimal team efficiency
  • Collaborated with management to enhance service delivery and customer satisfaction
  • Increased customer satisfaction by addressing concerns promptly and professionally.
  • Maintained detailed records of all maintenance activities, facilitating accurate budgeting and forecasting efforts.
  • Evaluated performance metrics to identify areas for operational improvement
  • Developed strong relationships with employees, fostering a positive work environment that promoted teamwork and collaboration.
  • Negotiated contracts with vendors, securing cost-effective services and products for the facility.
  • Evaluated employee performance regularly to identify strengths, weaknesses, and opportunities for growth or improvement.
  • Communicated repair needs to maintenance staff.

File Maintenance Manager

Safeway
11.1995 - 08.2016
  • Oversaw file maintenance operations, ensuring compliance with company standards and policies.
  • Trained and mentored staff on file management procedures and best practices.
  • Trained staff members on proper file maintenance practices, fostering a culture of accountability and organization throughout the workplace.
  • Maintained pricing for the entire store.
  • Preformed audits to maintain pricing accuracy.

Receiving Clerk

Safeway
11.1995 - 08.2016
  • Oversaw receiving operations, ensuring accurate inventory counts and efficient processing of incoming shipments.
  • Trained and mentored junior clerks, enhancing team performance and knowledge of receiving protocols.
  • Implemented improved procedures for tracking merchandise, reducing discrepancies in inventory records.
  • Coordinated with vendors to resolve delivery issues, maintaining strong working relationships and operational efficiency.

Cashier

Safeway
11.1995 - 08.2016
  • Processed customer transactions efficiently, ensuring accurate cash handling and payment processing.
  • Assisted customers with inquiries, providing exceptional service to enhance shopping experience.
  • Maintained cleanliness and organization of checkout area to promote a welcoming environment.
  • Collaborated with team members to manage high-volume transactions during peak hours.
  • Resolved customer complaints promptly, enhancing satisfaction and loyalty through effective communication.
  • Monitored pricing accuracy and promotions at checkout, ensuring correct application for all transactions.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Restaurant Manager

Restaurant Management Northwest (Burger King)
03.1985 - 10.1988
  • Oversaw daily operations, ensuring compliance with health and safety regulations.
  • Managed inventory controls, reducing waste and optimizing stock levels.
  • Trained and mentored staff, enhancing team performance and customer service skills.
  • Implemented cost-saving initiatives, improving overall profitability of the restaurant.
  • Developed employee schedules, maximizing coverage during peak hours for efficiency.
  • Enhanced guest experiences by addressing feedback and resolving issues promptly.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.

Education

High School Diploma -

Gresham High School
Gresham, OR
05-1984

Skills

  • Cleaning techniques
  • Chemical handling
  • Task delegation
  • Cleaning and sanitation
  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Customer-oriented
  • Point of sale (POS) system operation
  • Staff scheduling
  • Customer service
  • Work ethic and integrity

Timeline

Custodial Manager

High Desert Cleaning, INC
04.2014 - Current

File Maintenance Manager

Safeway
11.1995 - 08.2016

Receiving Clerk

Safeway
11.1995 - 08.2016

Cashier

Safeway
11.1995 - 08.2016

Restaurant Manager

Restaurant Management Northwest (Burger King)
03.1985 - 10.1988

High School Diploma -

Gresham High School

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