Susan Trumpler

As the managing partner of Beyond ROI, I work with our clients to maximize the efforts of any sales transformation initiative.

We deploy a proven process that uncovers the evidence of financial impact on mission-critical KPI’s, both quantitative and qualitative, to not only uncover the ROI, but to INCREASE and SUSTAIN the impact of their investment in any initiative.

We’ve been doing this for 11 years and have honed our methodologies to create credible insights that can help sustain AND maximize their sales training efforts.

I’ve been running this practice for 11 years and operating in the following capacities:

• Sales - the only person responsible for cultivating new relationships and closing sales
• Marketing - promoting and raising awareness of Beyond ROI’s methodologies
• ROI Study Strategist - working with each client to develop their measurement strategy to insure meaningful insights are delivered

As the President of Unstoppable Women in Business, I provided sales training and coaching for women running online businesses. The primary delivery model was through a 6-month, small group program, The Success Collaborative.

There were four key pillars that were the focus of our program:

- Creating a business model that was achievable and repeatable. This included revenue strategies, pricing, products and program identification, sales and marketing strategies.

- Developing customer-centric messaging based on StoryBrand framework.

- Teaching how create sales and marketing collateral to promote their businesses using the new messaging format.

- Create and monitor funnels for lead generation and sales events. Helping our clients understand the buyer's journey and how to identify where the ideal client was and how to move them further through their funnel.

• Monitored metrics and developed actionable insights to improve efficiency and performance.
• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
• Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
• Created customer support strategy to increase customer retention.
• Facilitated penetration of key accounts via strategic planning initiatives.

• Worked with field sales to achieve their sales goals by cultivating and securing new customer relationships.
• Trained and coached sales programs to enhance field skills.
• Collaborated with sales leadership to implement continuous improvements and exceed their team goals.
• Monitored sales team performance, analyzed sales data and reported information to area managers.
• Prepared and implemented strategic growth plans for territory based on company goals and expectations.
• Developed and executed sales presentations as well as both internal and external product training workshops.