Susan Tuggle
Gridley,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Patient Access Representative
Carle Foundation Hospital
06.2022 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Providing excellent customer service by promptly answering patient inquiries.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Facilitated communication between patients and various departments and staff.
Patient Account Representative
Carle Foundation Hospital
09.2021 - 06.2022
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Responded to patient, family and external payer inquiries.
- Utilized computer programs to create invoices, letters and other documents.
- Educated patients on financial policies, promoting understanding of their responsibilities within the healthcare system.
- Providing excellent customer service by promptly answering patient inquiries.
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
Patient Service Representative
Carle Foundation Hospital
09.2014 - 09.2021
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Outreach Worker
Prairie Center Health Systems
05.2003 - 04.2014
- Connected individuals to appropriate resources through comprehensive assessments, referrals, and followups.
- Developed strong relationships with local organizations to establish a network of support services for clients in need.
- Advocated on behalf of clients experiencing discrimination or other obstacles preventing them from accessing vital services within the community.
- Supported homeless individuals transitioning into housing by connecting them with necessary supplies, furniture donations, and move-in assistance resources.
- Conducted home visits to assess living conditions, identify potential risks, and provide personalized recommendations for improvement.
- Maintained accurate client records by diligently documenting all interactions, interventions, and outcomes in the case management system.
- Assisted families with financial and housing resources.
Education
Associate of Applied Science - Criminal Justice
Danville Area Community College
Danville, ILSkills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Patient check-in
- Appointment Scheduling
- Phone and Email Etiquette
- Strong empathy
- Team Collaboration
- Money Handling
- Fee Collection
- Attention to Detail
- Caring and Empathetic
Timeline
Patient Access Representative
Carle Foundation Hospital
06.2022 - Current
Patient Account Representative
Carle Foundation Hospital
09.2021 - 06.2022
Patient Service Representative
Carle Foundation Hospital
09.2014 - 09.2021
Outreach Worker
Prairie Center Health Systems
05.2003 - 04.2014
Associate of Applied Science - Criminal Justice
Danville Area Community College