Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Tyler

Iowa Park,TX

Summary

Accomplished and energetic clerk with a solid history of achievement in clerical duties. Motivated leader with strong organizational and prioritization abilities.

Professional scheduling expert, bringing valuable experience in coordinating and optimizing workflows. Proven ability to streamline processes and enhance efficiency through detailed planning and precise execution. Known for strong team collaboration and adaptability, excelling in dynamic environments with focus on achieving results.

Overview

20
20
years of professional experience

Work History

T-6 Scheduler

M1 Support Services
04.2020 - Current
  • Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
  • Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
  • Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
  • Proactively addressed potential risks within the schedule by conducting thorough analyses and implementing preventive measures where necessary.
  • Utilized scheduling software to its full potential, enabling more accurate and efficient planning.
  • Adapted scheduling methods to fit unique demands of diverse projects, demonstrating flexibility and innovative thinking.
  • Reduced scheduling errors by introducing rigorous verification processes before finalizing project timelines.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.

Scheduler Tech Assistant

M1 Support Services
03.2018 - 04.2020
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.

Tool and Parts Attendant

Sheppard Air Base
07.2015 - 03.2018
  • Receives, stores and issues hand tools, replacement tools, shop supplies and equipment.
  • Keeps records of tools issued to and returned by workers.
  • Searches for lost or misplaced tools and notifies supervision as required.
  • Prepares inventory and requisitions stock as needed.
  • Unpacks and stores new equipment.
  • Visually inspects tools for wear and defects and will order replacement tools as necessary.
  • Attach identification tags or engrave identifying Information on tools and equipment as needed.
  • Assists Repair Cycle Specialist (RCS) in maintaining inventories on parts, tools and equipment.
  • Assists RCS with the ordering of tools, parts, and equipment within the control of the tool room facility.
  • Handles and disposes of hazardous materials IAW MSDS and applicable state and federal guidelines.
  • Maintains technical order rues, E-Tools, bench stock, shop stock, CTKs, and hazardous waste areas.
  • Practices good housekeeping, tool control, FOD awareness/prevention, and safety at all times.
  • Shall assist other personnel and work centers as directed.
  • Follows technical data, manuals, regulations, and other maintenance directives as required.
  • Performs other related duties as assigned.
  • Increased order fulfillment rates by promptly responding to inquiries from internal departments regarding part availability.
  • Maintained a clean and organized storage area, enabling easy access to parts and efficient workspace utilization.

Unit Rep Clerk

United Regional Hospital
05.2015 - 07.2015
  • Schedule and confirm patients surgeries.
  • Answer telephones and direct calls to appropriate staff.
  • Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, letters, case histories, or medical records.
  • Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
  • Use computers for various applications, such as database management or word processing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
  • Demonstrated adaptability in adjusting schedules based on changing needs of the unit while still meeting expectations surrounding responsibilities.

Pharmacy Technician

Rexco Drug
02.2011 - 04.2015
  • Transfer medication from vials to the appropriate number of sterile, disposable syringes, using aseptic techniques.
  • Receive written prescription or refill requests and verify that information is complete and accurate.
  • Establish or maintain patient profiles, including lists of medications taken by individual patients.
  • Answer telephones, responding to questions or requests.
  • Prepare and process medical insurance claim forms and records.Receive and store incoming supplies, verify quantities against invoices, check for outdated medications in current inventory, and inform supervisors of stock needs and shortages.
  • Assist customers by answering simple questions, locating items, or referring them to the pharmacist for medication information.
  • Order, label, and count stock of medications, chemicals, or supplies and enter inventory data into computer.
  • Compute charges for medication or equipment dispensed to hospital patients and enter data in computer.
  • Operate cash registers to accept payment from customers.
  • Unpack, sort, count, and label incoming merchandise, including items requiring special handling or refrigeration.
  • Prepare, maintain, and record records of inventories, receipts, purchases, or deliveries, using a variety of computer screen formats.
  • Perform clerical tasks, such as filing, compiling and maintaining prescription records, or composing letters.
  • Restock storage areas, replenishing items on shelves.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Entered and processed patients' prescriptions into internal system.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

Customer Service Clerk

AT&T
04.2006 - 08.2008
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.

Customer Service for Estee Lauder

Dillard's
03.2005 - 03.2008
  • Answer customers' questions about merchandise and advise customers on merchandise selection.
  • Take inventory or examine merchandise to identify items to be reordered or replenished.
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Clean display cases, shelves, and aisles.
  • Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
  • Listen to and resolve customer complaints regarding services, products, or personnel.
  • Provide staff with assistance in performing difficult or complicated duties.
  • Coordinate sales promotion activities, such as preparing merchandise displays and advertising copy.
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

Associates - Nursing

Vernon college
Wichita falls, TX
01.1996

High School Diploma - Basics

Byers High School
Byers, TX
05.1990

Skills

  • Computers and Electronics
  • Complex Problem Solving
  • Judgment and Decision Making
  • Time Management
  • Active Learning
  • Customer and Personal Service
  • Management of Material Resources
  • Attention to detail
  • Data entry
  • Strong work ethic

  • Teamwork and collaboration
  • Effective multitasking
  • Order processing
  • Documentation proficiency
  • Inventory tracking

  • Invoice submission
  • Recordkeeping expertise




  • Excellent communication
  • Documentation and recordkeeping

  • Records management
  • Excel spreadsheets
  • Inventory replenishment
  • Filing and data archiving
  • Multitasking Abilities
  • Time management
  • Problem-solving abilities

Timeline

T-6 Scheduler

M1 Support Services
04.2020 - Current

Scheduler Tech Assistant

M1 Support Services
03.2018 - 04.2020

Tool and Parts Attendant

Sheppard Air Base
07.2015 - 03.2018

Unit Rep Clerk

United Regional Hospital
05.2015 - 07.2015

Pharmacy Technician

Rexco Drug
02.2011 - 04.2015

Customer Service Clerk

AT&T
04.2006 - 08.2008

Customer Service for Estee Lauder

Dillard's
03.2005 - 03.2008

High School Diploma - Basics

Byers High School

Associates - Nursing

Vernon college

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Susan Tyler