Summary
Overview
Work History
Education
Skills
Timeline
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Susan Tyree

Elk City,OK

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Dedicated Child care professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Innovative and goal-oriented Management professional committed to child care . Dedicated team player skilled at mediation and conflict resolution. Drives company growth through consistency. Proficient caregiver delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in child care . Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

29
29
years of professional experience

Work History

Senior Assistant Manager

Security Finance
12.2016 - Current
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Created and implemented incentive initiative for on-the-job safety and achieved over 25 years with no Workers' Compensation claims

Customer Service Representative

Sun Loan Company
05.2015 - 12.2016
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Caregiver

Pitter Patters Child Care
03.2015 - 05.2015
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Created and implemented diverse educational strategies to boost development.
  • Developed age-appropriate activities and crafts to engage children.
  • Provided emotional support and guidance to children during difficult times.
  • Assisted in potty training and other daily hygiene activities to support child development.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Encouraged children to develop healthy social and emotional skills.
  • Worked with children to develop good cognitive, physical and language skills.
  • Introduced children to educational games and activities to boost learning.
  • Utilized positive reinforcement techniques to encourage good behavior.
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
  • Monitored children's activities to verify safety and wellbeing.
  • Read stories, sang songs and facilitated creative play.
  • Implemented daily routines and activities to stimulate and engage children.
  • Dispensed snacks and meals to children in accordance with nutritional guidelines.
  • Responded to inquiries from parents and guardians.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Instructed children in crafts and other activities to promote gross and fine motor skills.
  • Assisted in potty training and toilet hygiene.
  • Helped children develop motor skills in preparation for preschool and kindergarten.
  • Encouraged children's emotional and social development.
  • Logged information regarding naps, feedings and any medications administered.
  • Provided support and guidance to children in conflict resolution.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.
  • Developed lessons and activities to promote children's physical and emotional development.
  • Handled daily administrative tasks efficiently to minimize time away from children.
  • Created and implemented activities to promote language development.
  • Prepared group activities to enhance socialization, communication and problem-solving skills for children.
  • Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
  • Worked closely with fellow staff members in developing and implementing educational and recreational activities.

Assistant Manager

Security Finance
03.2014 - 03.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Child Care Center Director

Einstein Kids
04.2001 - 04.2011
  • Engaged with parents and families to build positive relationships for children to thrive.
  • Managed program paperwork and child records to comply with state requirements.
  • Supervised and managed team of childcare professionals to guarantee highest standards of care.
  • Operated under licensing guidelines to protect health, safety and well-being of children.
  • Attended approved training and continuing education courses to maintain certifications.
  • Resolved conflicts and administered corrective action to foster positive experience for children and staff.
  • Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
  • Evaluated staff and offered guidance to enhance knowledge, skills, and professional development to optimize learning environment.
  • Communicated with local and state government agencies to maintain compliance with all regulations.
  • Monitored and observed child progress, interactions and behavior and reported findings to parents.
  • Recruited, selected, and retained high-quality staff to reduce turnover and foster stability.
  • Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
  • Developed relationships with community organizations to provide additional resources and services to families.
  • Maintained high-quality child care standards based on developmentally appropriate practices.
  • Stayed current on guidelines to maintain compliant program operations.
  • Attended professional meetings and conferences to maintain and improve professional competence.
  • Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
  • Supervised childcare workers and oversaw facility to meet state requirements for education and training.
  • Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
  • Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
  • Observed and assessed classroom activities to verify conformity with quality standards.
  • Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
  • Modernized instructional plans and educational approaches to enhance student learning.
  • Engaged with parents and families to build positive relationships for children to thrive
  • Managed program paperwork and child records to comply with state requirements
  • Supervised and managed team of childcare professionals to guarantee highest standards of care
  • Operated under licensing guidelines to protect health, safety and well-being of children
  • Attended approved training and continuing education courses to maintain certifications
  • Resolved conflicts and administered corrective action to foster positive experience for children and staff
  • Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences
  • Evaluated staff and offered guidance to enhance knowledge, skills, and professional development to optimize learning environment
  • Communicated with local and state government agencies to maintain compliance with all regulations
  • Monitored and observed child progress, interactions and behavior and reported findings to parents
  • Recruited, selected, and retained high-quality staff to reduce turnover and foster stability
  • Furnished facility with supplies, equipment, food and materials to foster social and cognitive development
  • Developed relationships with community organizations to provide additional resources and services to families
  • Maintained high-quality child care standards based on developmentally appropriate practices
  • Stayed current on guidelines to maintain compliant program operations

Lead Teacher

Great Plains Regional Medical Center Kids Korner
07.1994 - 03.2001
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Conferred with parents about student progress to boost family involvement and enhance student support.

Education

Certificate of Mastery In Child Development - Child Development

Redlands Community College
El Reno, OK
05.2007

Skills

  • Customer Loyalty
  • Managing Operations and Efficiency
  • Creditworthiness Evaluations
  • Debt Collections
  • Collection Calls
  • Processing Loan Applications
  • Ability to Adapt
  • Goal Attainment
  • Maintaining Accountability
  • Employee Performance Reviews
  • Negotiation and Conflict Resolution
  • Profit Target Achievement
  • Customer Relationship Management
  • Effective Customer Service
  • Loan Promotion
  • Store Cleaning
  • Locating Debtors
  • Outbound Calls
  • Operational Standards

Timeline

Senior Assistant Manager

Security Finance
12.2016 - Current

Customer Service Representative

Sun Loan Company
05.2015 - 12.2016

Caregiver

Pitter Patters Child Care
03.2015 - 05.2015

Assistant Manager

Security Finance
03.2014 - 03.2015

Child Care Center Director

Einstein Kids
04.2001 - 04.2011

Lead Teacher

Great Plains Regional Medical Center Kids Korner
07.1994 - 03.2001

Certificate of Mastery In Child Development - Child Development

Redlands Community College

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Susan Tyree