Summary
Overview
Work History
Education
Skills
Timeline
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Susan Ulven

Omaha,United States

Summary

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Experienced with die-cutting machinery, ensuring precise and efficient operations. Utilizes technical skills to troubleshoot and maintain equipment for consistent output quality. Strong understanding of production workflows and safety protocols, enhancing overall operational efficiency.

Overview

11
11
years of professional experience

Work History

Die Cutter Machine Operator

International Paper
10.2024 - 10.2025
  • Operated die cutting machine, ensuring adherence to safety protocols and operational standards.
  • Assisted in setting up dies and adjusting machine settings for optimal performance.
  • Monitored production runs for quality assurance, identifying defects or inconsistencies promptly.
  • Maintained cleanliness and organization of work area, promoting efficient workflow.
  • Collaborated with team members to troubleshoot minor machine issues during operations.
  • Upheld strict cleanliness standards within the work area, contributing to a safe and organized workspace.

Service Advisor

Unique Auto
02.2023 - 12.2023
  • Provided exceptional customer service by addressing inquiries and resolving concerns efficiently.
  • Assisted in scheduling appointments, managing workflow, and optimizing service department efficiency.
  • Maintained accurate records of customer interactions and transactions using dealership management software.
  • Collaborated with technicians to ensure timely communication regarding vehicle repairs and maintenance updates.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Reduced wait times with efficient coordination of service tasks among technicians.

Die Cutter Machine Operator

Liberty Packaging
12.2019 - 01.2023
  • Operated die cutting machines to produce high-quality paper products with precision.
  • Monitored machine performance, identifying and resolving issues to maintain production flow.
  • Conducted routine maintenance checks on machinery to ensure optimal functionality and safety compliance.
  • Adhered to strict safety guidelines, fostering a culture of workplace safety among team members.
  • Reduced downtime with proactive identification of potential issues and timely corrective actions.
  • Enhanced production efficiency by performing routine maintenance and troubleshooting die cutter machines.
  • Upheld housekeeping standards by keeping space clean and free of hazards.

Service Advisor

Edwards Mitsubishi
02.2015 - 08.2019
  • Educated customers on service offerings, promoting additional services to enhance vehicle performance and longevity.
  • Processed payments and coordinated follow-up communications to ensure customer satisfaction post-service visit.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

GED -

Ralston High School
Ralston Ne

Skills


  • Customer relationship management
  • Customer retention
  • Problem-solving
  • Time management
  • Problem-solving abilities

Timeline

Die Cutter Machine Operator

International Paper
10.2024 - 10.2025

Service Advisor

Unique Auto
02.2023 - 12.2023

Die Cutter Machine Operator

Liberty Packaging
12.2019 - 01.2023

Service Advisor

Edwards Mitsubishi
02.2015 - 08.2019

GED -

Ralston High School

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Susan Ulven