Susan Urbina
Santa Barbara,CA
Summary
Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.
Overview
19
19
years of professional experience
Work History
Elementary Office Assistant
Santa Barbara Unified School District
Santa Barbara, CA
08.2024 - Current
- Managed daily attendance records and ensured accurate data entry for student tracking
- Coordinated communication between faculty, parents, and students regarding attendance policies
- Implemented procedures to streamline attendance reporting processes and reduce discrepancies
- Managed confidential information with discretion, adhering to FERPA regulations and maintaining student privacy.
- Contributed to a positive school environment by providing excellent customer service to students, parents, faculty, and staff.
- Demonstrated adaptability in managing multiple tasks simultaneously while maintaining focus on achieving desired results efficiently under pressure situations or tight deadlines.
- Maintained a well-organized filing system, ensuring accurate documentation of student records and correspondence.
- Ensured timely submission of state-mandated reports related to attendance statistics by maintaining accurate data entry practices.
- Provided administrative support for special events such as graduation ceremonies or parent conferences, ensuring smooth operation of these activities.
- Generated monthly attendance reports to aid in identifying patterns of chronic absenteeism or tardiness amongst students.
- Answered and responded to student and parent inquiries regarding academics, field trips, afterschool activities and school events.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Manage up to 6 incoming calls while helping the front office ,Also handling tardy passes and assisting sub teachers parents and staff.
- Compiled and analyzed data to produce reports.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
- Increased parent and student satisfaction by providing professional and courteous front desk support.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
- Served as a trusted resource for colleagues seeking guidance on Spanish language usage or cultural norms when working with diverse populations.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Addressed student behavioral issues promptly while providing support to maintain a safe learning environment.
- Followed established procedures for student enrollment and accurate upload of data information to ares and student portal
- Provided excellent support to substitute teachers by preparing lesson plans in advance based on teacher instructions or curriculum guidelines.
- Supported the school administration with accurate data entry for student enrollment, attendance, and academic performance.
- Assisted with onboarding of new employees.
- Diagnosed technical issues and implemented timely solutions to minimize downtime.
- Managed minor wound care, including cleaning, dressing, and bandaging injuries to promote proper healing.
Special Education Paraprofessional
Santa Barbara Unified School District
Santa Barbara, CA
02.2024 - 08.2024
- Supported students with individualized education plans, enhancing learning engagement and participation.
- Assisted teachers in implementing instructional strategies, promoting positive classroom environments.
- Monitored student behavior and progress, ensuring adherence to classroom expectations and goals.
- Collaborated with multidisciplinary teams to develop tailored support strategies for diverse learners.
- Facilitated communication between teachers, parents, and specialists to address student needs effectively.
- Implemented adaptive tools and technologies to enhance accessibility for students with disabilities.
- Led training sessions on effective behavioral interventions, improving overall classroom dynamics and student outcomes.
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Implemented evidence-based instructional strategies tailored to each student''s unique learning style, promoting greater comprehension across subject areas.
- Provided necessary accommodations for testing situations, ensuring fair opportunities for all students to demonstrate their knowledge and skills.
Yard Duty Supervisor
Santa Barbara Unified School District
Santa Barbara, CA
09.2023 - 02.2024
- Supervised student activities during recess, ensuring safety and adherence to school policies.
- Monitored behavioral issues, implementing conflict resolution strategies to maintain a positive environment.
- Collaborated with teachers to develop and enforce playground rules, enhancing student engagement and cooperation.
- Facilitated communication between parents and school personnel regarding student behavior and incidents during yard duty.
- Organized team-building activities that fostered social skills among students, improving peer interactions and relationships.
- Led initiatives aimed at reducing incidents of bullying, cultivating a supportive community atmosphere within the school grounds.
- Promoted positive behavior among students through consistent enforcement of school rules and policies.
- Facilitated smooth arrival and dismissal procedures, enhancing student safety and reducing congestion at peak times.
- Assisted administration with the implementation of new playground policies, leading to more efficient use of resources during recess periods.
Private Caregiver
Complete Care Santa Barbara
Santa Barbara, CA
07.2016 - 04.2017
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained clean, safe, and well-organized patient environment.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supervised daily activities and provided assistance to staff.
Makeup Artist
Khols Department Store
Pleasant Hill, CA
12.2006 - 10.2011
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Developed loyal following of clients by providing high-quality services.
- Answered phone calls and emails to schedule client appointments.
- Conferred with producers, customers and performers to determine desired appearance.
- Provided personalized makeup consultations, enhancing customer satisfaction and product knowledge.
Education
No Degree - Register Nurse
Santa Barbara City College
Santa Barbara, CAHigh School Diploma -
Concord High School
Concord, CA06.2008
Skills
- Strong work ethic
- Respectful and Compassionate
- Dedicated team player
- Verbal and Written Communication Skills
- Dependable and Responsible
- Strong problem solver
- Resourceful
- Multitasking abilities
- Organizational skills
- Fluent bilingualism
- Tech-Savvy
Languages
Spanish
Native or Bilingual
Timeline
Elementary Office Assistant
Santa Barbara Unified School District
08.2024 - Current
Special Education Paraprofessional
Santa Barbara Unified School District
02.2024 - 08.2024
Yard Duty Supervisor
Santa Barbara Unified School District
09.2023 - 02.2024
Private Caregiver
Complete Care Santa Barbara
07.2016 - 04.2017
Makeup Artist
Khols Department Store
12.2006 - 10.2011
No Degree - Register Nurse
Santa Barbara City College
High School Diploma -
Concord High School
volunteer
- I have 9 years of yard duty experience.
- Field trips and school activities as well.
- PTA member and very active parent.
- Poster maker and Photographer in school events and field trips.