SUSAN VANCE DOMANN
Concord,NC
Summary
Experienced Office Management and Administration Professional optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and team leader that blends multidisciplinary managerial, organizational, and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
22
22
years of professional experience
Work History
Social Work Supervisor II
Cabarrus County Department Of Human Services
05.2014 - Current
- Provided oversight of APS intake and referral processes for guidance to adult and aging service programs, including supportive counseling to clients.
- Coordinated with other county departments, social and public agencies, community partners, as well as utilized comprehensive resource referral platforms to obtain and provide direct services to clients.
- Accomplished multiple tasks within established timeframes for both adult and aging services; to include management and coordination of several aging services grants - Family Caregiver Support Program and Seniors' Health Insurance Information Program (MIPPA and STATE).
- Submitted annual grant program proposals and periodic reports to NC SHIIP and to Centralina Area Agency on Aging. Attended required provider meetings, and prepared for annual monitoring schedules.
- Planned and budgeted accurately to provide grant programs with resources needed to operate smoothly.
- Self-monitored and analyzed grant performance to identify areas of improvement and make necessary adjustments to achieve goals and meet and even surpass performance measures.
- Improved marketing strategies utilizing visible publicity, print and social media, to expand outreach and educational opportunities to keep clients better informed.
- Supervised between 6-13 staff members at one time in this position, including Congregate Program Coordinator and all Nutrition Site Supervisors. Cross-trained current 6 existing employees, both Social Worker II's and Administrative Specialists, to maximize team agility and performance.
- Established team priorities, maintained schedules and motivated employees to be productive and engaged in work by providing consistent recognition and mentoring of team members.
- Maximized performance of staff by ensuring accurate and timely completion of Daysheets, data entry into NC Aging Resource Management System (ARMS) and participation in aging grant program required trainings and class co-facilitation to maintain certifications.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Onboarded new employees with training and new hire documentation.
- Attended NC Adult Services statewide consultation meetings and participated in regional break-out sessions, as well as quarterly Continuous Quality Improvement (CQI) meetings for Cabarrus County.
- Provided APS supervisory on-call duties approximately every 6 weeks.
- Chaired and contributed service hours to various agency committees.
Aging Services Program Coordinator
Cabarrus County Department Of Aging
04.2006 - 05.2014
- Provided ongoing direction and leadership for aging grant program operations.
- Organized and managed program development from conception through successful execution for both senior adults, as well as adults and families of children with disabilities.
- Assisted with grant writing and fundraising efforts to secure funding and sustain program long-term.
- Developed program marketing and outreach strategies to increase awareness and attract new participants, overseeing 48 at one time.
- Created and delivered program training and education to keep participants knowledgeable about program parameters and provide necessary skills to participate productively. Made service referrals on behalf of participants to Department of Social Services, Transportation and various community partners.
- Scheduled and supervised one on one review meetings to discuss new ideas and update participants on program details and milestones.
- Developed and maintained relationships with many (27) external partners called host agencies to facilitate program operations.
- Kept program-related data accurate, up-to-date and easily accessible for monitoring.
- Tracked and reported expenses accurately to manage program budgets.
- Monitored programming schedules, conformance to guidelines and quality.
- Created and enforced programming standards to maintain compliance with regulatory requirements.
- Developed new feature ideas and benchmarks for current and future grant services.
Program Coordinator
City Of Concord
11.2001 - 04.2006
- Coordinated wellness classes and special events in city-owned and other local recreation and senior adult care facilities.
- Researched, planned and organized physical exercise classes and activities, as well as short trips for senior adults.
- Created and delivered wellness education to keep approximately 35 participants knowledgeable about program offerings and provide necessary skills to participate productively.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- NDEITA (NETA) Certified Fitness Instructor
Education
Bachelor of Science - Economics - Merchandising
East Tennessee State University
Johnson City, TNSkills
- Business Planning
- Organizational Leadership
- Resource Coordination
- Social work processes
- Collaborative team work
- Budget Administration
- Operations Management
- Strategic Development
Timeline
Social Work Supervisor II
Cabarrus County Department Of Human Services
05.2014 - Current
Aging Services Program Coordinator
Cabarrus County Department Of Aging
04.2006 - 05.2014
Program Coordinator
City Of Concord
11.2001 - 04.2006
Bachelor of Science - Economics - Merchandising
East Tennessee State University
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