Susan VanHaaften
De Pere,WI
Overview
20
20
years of professional experience
Work History
Branch Manager
EJ Welch
Green Bay, Wisconsin
02.2025 - Current
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Conducted regular performance reviews for all employees in the branch.
- Organized professional development programs for employees at all levels of the organization.
- Identified opportunities for process improvement initiatives within the branch.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Managed staff scheduling, hiring and training processes.
Sales Associate
The Top Shop
Cedar Rapids, Iowa
09.2022 - 02.2025
- Demonstrated product features and benefits for customers' needs.
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed transactions using a point-of-sale system.
- Assisted customers with product selection, sizing and styling.
- Organized stockroom shelves according to size, color or style.
Flooring Sales Specialist
Ez Floors
North Liberty, IA
09.2020 - 09.2022
- Assisted in maintaining inventory levels of flooring materials such as hardwood, laminate, vinyl, carpet, tile and other related products.
- Maintained records of customer orders including payment terms, product details, delivery dates.
- Performed administrative tasks such as filing documents related to sales transactions.
- Provided customer service to clients by answering their questions, addressing complaints, and helping them select the right product for their needs.
- Updated customer database regularly with contact information of new prospects.
- Researched competitor pricing structures in order to stay competitive in the marketplace.
- Prepared quotes for customers based on measurements taken from job sites or blueprints provided by contractors.
Design Consultant
DeGraaf Interiors
Hudsonville, MI
03.2019 - 04.2020
- Tracked project budgeting and allocated resources accordingly.
- Stayed up-to-date on current design trends in order to provide fresh ideas.
- Collaborated with clients to identify design needs and develop creative solutions.
- Drafted comprehensive reports outlining project progress and deliverables.
- Implemented quality control measures throughout the entire design process.
- Processed transactions using a point-of-sale system.
- Assisted customers with product selection, sizing and styling.
Licensed Massage Therapist
Independant Contract
Cedar Rapids, IA
08.2012 - 10.2019
- Communicated effectively with clients regarding their current condition as well as any changes observed during the course of treatment.
- Assessed client needs and developed individualized treatments plans to address the specific health needs of each client.
- Educated clients on proper body mechanics, posture awareness, self-care strategies and stress management techniques.
- Advised customers on products used during the massage such as creams or essential oils designed for relaxation purposes.
- Attended continuing education courses related to massage therapy in order to stay up-to-date on best practices in the field.
- Demonstrated knowledge of anatomy, physiology and kinesiology to create appropriate treatment plans for clients.
- Maintained accurate records of all treatments provided to clients in compliance with company policies and procedures.
- Ensured a safe environment for both staff members and clients at all times by adhering to safety regulations set forth by the state licensing board.
Business Owner
Drab to Fab Interiors
Green Bay, Wisconsin
06.2005 - 09.2010
- Attended regular meetings with team members throughout the duration of each project.
- Conducted site visits to assess existing conditions prior to beginning a project.
- Managed multiple projects simultaneously while meeting tight deadlines set by clients.
- Managed multiple projects simultaneously while adhering to strict deadlines.
- Worked closely with vendors to source products at competitive prices while maintaining quality standards.
- Reviewed blueprints and structural specifications to determine the best interior design solution.
- Assisted with selecting appropriate materials such as paint colors, wall coverings, flooring options, lighting fixtures and window treatments.
- Developed and implemented design plans for residential clients, including selection of materials, finishes and furnishings.
- Provided detailed estimates of material costs and time frames for each project.
- Maintained accurate records of all purchases made during a project.
- Consulted with clients regarding budget considerations when purchasing furniture or fixtures.
- Managed staff recruitment, hiring, training, and development.
- Oversaw daily operations of small business including customer service and financial management.
Education
High School Diploma -
Hudsonville High School
Hudsonville, MI06-1983
Skills
- Branch operations
- Regulatory compliance
- Performance management
- Customer service
- Sales strategy
- Process improvement
Timeline
Branch Manager
EJ Welch
02.2025 - Current
Sales Associate
The Top Shop
09.2022 - 02.2025
Flooring Sales Specialist
Ez Floors
09.2020 - 09.2022
Design Consultant
DeGraaf Interiors
03.2019 - 04.2020
Licensed Massage Therapist
Independant Contract
08.2012 - 10.2019
Business Owner
Drab to Fab Interiors
06.2005 - 09.2010
High School Diploma -
Hudsonville High School