Susan Vanseth
Tewksbury,MA
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 15 years of valuable expertise to forward company objectives. Attentive to detail with extensive experience in coordinating projects, programs and improvements.
Predictive Index: Altruist | DiSC: Influencing | Clifton StrengthsFinder: Focus, Strategic, Communication, Achiever, Individualization
Overview
15
15
years of professional experience
Work History
Project Manager, EF High School Exchange Year
EF Education
2022.09 - Current
- Optimize performance of full-time staff members and local coordinators by designing comprehensive training curriculum tailored to individual needs. Facilitate in-person and virtual learning and development opportunities.
- Plan, design, and schedule phases for large-scale projects, including the execution of several conference events, some as large as 800+ attendees.
- Manage e-mail marketing campaigns in order to establish effective communication and increased engagement among team members.
- Successfully manage multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with company goals.
- Collaborate closely with senior leaders to align project objectives with strategic company initiatives, ensuring efforts contribute to overall growth.
Regional Director, EF High School Exchange Year
EF Education
2019.12 - 2022.07
- Expanded regional presence of exchange program by facilitating the placement of over 500 high school exchange students from with volunteer host families to exceed region and national goals.
- Analyzed performance data metrics, like Net Promoter Score (NPS) surveys, to identify growth opportunities, and implement structural and process improvements.
- Led and mentored a team of six in-house and remote staff with effective communication, direction, and coaching to foster a high team morale and a motivating work environment with growth opportunities.
- Represented the company at worldwide conferences; facilitated training seminars for audiences up to 350.
Program Support Director, EF High School Exchange Year
EF Education
2015.08 - 2019.12
- Developed a high-performing team of 13 Program Managers who were responsible for ensuring the success of exchange students from Europe and Asia by providing mentorship, guidance, and opportunities for professional growth.
- Facilitated cross-functional collaboration with team members, many international, for improved communication and streamlined decision making. Navigated cultural differences and varied communication styles to build strong relationships and earn trust.
- Strengthened team processes by reviewing existing polices and procedures and strategic planning, while also ensuring compliance with regulatory requirements from the US Department of State.
Program Manager, EF High School Exchange Year
EF Education
2012.01 - 2015.08
Tour Consultant, EF Educational Tours
EF Education
2009.08 - 2012.01
Education
Bachelor of Arts - Communication
Marist College
Poughkeepsie, NY2009
Skills
- Effective communicator: Proven relationship builder with business partners, peers, and senior leadership; adept at delivering presentations and trainings (both virtually and in person) to large audiences.
- Project management: Detail-oriented, strategic manager able to prioritize complex projects in fast-paced environments. A proven track record of delivering high-quality results.
- Customer-centric problem solving: Delivers thoughtful solutions and exceptional service, ensuring consistent and profitable outcomes.
- Dynamic, passionate leader: Extensive experience motivating team members to achieve individual and team success.
- International experience: History leading, training, and working collaboratively with diverse teams and cultures.
- Technical skills: Microsoft Office, Salesforce, Constant Contact, Zoom, GoToMeeting, Vimeo, Canva, social media
Timeline
Project Manager, EF High School Exchange Year
EF Education
2022.09 - Current
Regional Director, EF High School Exchange Year
EF Education
2019.12 - 2022.07
Program Support Director, EF High School Exchange Year
EF Education
2015.08 - 2019.12
Program Manager, EF High School Exchange Year
EF Education
2012.01 - 2015.08
Tour Consultant, EF Educational Tours
EF Education
2009.08 - 2012.01
Bachelor of Arts - Communication
Marist College
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