Susan Varghese
Mineola,NY
Summary
High-performing senior software Engineer/Architect/Developer with years of progressive experience in designing, developing, and supporting web, mobile, and desktop solutions across various industries such as fintech, payment services and market research. Expert knowledge in both waterfall and agile methodologies of product development. Demonstrated track record of leading cross-functional teams, optimizing product delivery, and enhancing business value by utilizing strong leadership, organizational, decision making, technical, and relationship building skills. Confident and poised in interactions including verbal and written communication with individuals at all levels. Detail-oriented and able to see things from various points of view, of both business users as well as the development team. Keen in finding ways to drive process improvements that increase team efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sr. Software Engineer/Technical Product Owner
Broadridge Financial Solutions, Matrix Financial Solutions
Edgewood , New York
2018.10 - 2024.06
- Developed and supported mission-critical issuer and shareholder platforms, collaborating directly with internal support teams and account executives to resolve critical issues and build new features that were essential to the business and often required for compliance.
- Was an essential member of the main team that designed and built software that offers various companies a view into their ESG score and the individual components that the score comprises of.
- Developed and managed a CMS product that was a comprehensive suite of solutions, which allowed financial advisors from numerous Fortune 500 companies to create custom individual websites. This, in turn, increased their productivity and strengthened relationships with their clients.
- · Utilized MVC architecture and Web API to develop a platform that had built in .......
Application Architect
Western Union
New York , NY
2008.04 - 2017.11
- Developed a customer-facing web and mobile bill payment system used by clients to collect payments from their customers, in the form of credit card, debit card, and ACH payments for both one-time and recurring payments.
- Managed the team of full-time employees and contractors in the absence of the manager by estimating effort, scheduling projects, prioritizing tasks, managing resources, leading weekly meetings, and answering technical questions from team members.
- Developed and launched new releases of the core web and mobile products, containing reusable components, in an Agile environment and created extensive documentation and streamlined processes for the team to implement as they customized the core product for specific clients.
- Researched and implemented technical solutions for new web technologies, mobile applications, non-standard client requests, and data security compliance changes.
- Led offshore development team, gave technical guidance in daily and weekly meetings, and approved changes to go live after thorough inspection and review of the code.
- Collaborated with the Project Management team, Quality Assurance team, Deployments team, Technical Support team, and also the clients themselves to understand, facilitate, and design custom client projects, as well as resolve client-reported issues with a quick turnaround.
- Prepared clear and thorough documentation regarding all code changes needed for various teams, such as QA, UAT Support, Deployments, and Tech Support.
- Researched compatibility of our product's code and other components with newer operating systems and servers before planned migration of production servers.
- Supported the implementation of Google Analytics and Walletron, which provide seamless login to moBills.
Senior Programmer/Analyst
NPD Group
Port Washington , NY
2004.10 - 2008.02
- Responsible for designing and developing various VB.net and VB6-based database application software, as part of a team of 6 developers.
- Designed and developed the PowerView proprietary software to allow clients to run custom reports from NPD market research data.
- Developed several ActiveX DLLs and COM objects using VB6.
- Utilized the Toad interface tool to create PL/SQL queries that were used to enhance the data.
- Developed Java/HTML-based Solution Folders product, set up custom online reports, prepared scripts to add metadata for these reports on the back-end.
- Enhanced ASP pages used by clients to register software licenses.
- Created deployment packages for products developed by our department using Wise installation software.
- Conducted meetings with business units for product development, created technical documentation manuals, conducted classroom training sessions on various NPD products.
- Supported various internal and external users by troubleshooting escalated Remedy tickets, requiring senior-level support.
Education
Bachelor of Science - Computer Science
St. John's University
Jamaica, NYSkills
- Technical Analysis
- Client Requirements
- System improvements
- Operational Support
- Usage scenarios
- Design and development
Certification
- Professional Scrum Master I (Scrum.org) | Dec 2022
Timeline
Sr. Software Engineer/Technical Product Owner
Broadridge Financial Solutions, Matrix Financial Solutions
2018.10 - 2024.06
Application Architect
Western Union
2008.04 - 2017.11
Senior Programmer/Analyst
NPD Group
2004.10 - 2008.02
Bachelor of Science - Computer Science
St. John's University
- Professional Scrum Master I (Scrum.org) | Dec 2022
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