Susan Velasquez
Manager, Consulting
Copperopolis,CA
Summary
Professional manager with strong background in quality assurance and operational efficiency. Proven track record in leading teams, driving process improvements, and ensuring compliance with industry standards. Known for reliability, adaptability, and results-driven approach. Skilled in data analysis, problem-solving, and fostering collaborative environments.
Overview
20
20
years of professional experience
Work History
Manager, Consulting
TPMG Care Experience
07.2022 - Current
- Strategic Leadership: Proven ability to develop and implement long-term plans and strategies, driving organizational success.
- Effective Collaboration: Expertise in fostering teamwork and collaboration across departments, ensuring seamless project execution.
- Advanced Decision-Making: Strong analytical and problem-solving skills, making informed and effective decisions to enhance operational efficiency.
Area Manager of Operations
TPMG Occupational Medicine and Employee Health
11.2017 - 07.2022
- Strategic Membership Growth: Spearheaded marketing initiatives that significantly increased membership, ensuring exceptional care for both internal and external injured workers through prompt and effective service.
- Compliance Management: Ensured strict adherence to legal and organizational requirements by maintaining compliance with employee conditions of employment services.
- Technology Modernization: Led the modernization of outdated technology systems, resulting in enhanced efficiency in record-keeping and streamlined tracking processes.
Manager of Operations
TPMG Emergency Department
06.2013 - 11.2017
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
Supervisor of Operations
KFH Outpatient Pharmacy
11.2005 - 06.2013
- KRONOS Management: Expertly managed payroll, time tracking, benefits, and absence management for 10 pharmacies using KRONOS, ensuring efficient and accurate workforce operations.
- Resource Optimization: Collaborated with the BS&F team to effectively track and manage budget, wait times, and leaves of absences for 200 union staff and 100 pharmacists, optimizing resource allocation.
- Performance and Scheduling: Enhanced productivity and maintained high standards by managing staff evaluations and scheduling through KRONOS, fostering a well-organized and motivated team.
Education
Management And Leadership
Western Governors University
Salt Lake City, UT12-2024
Bachelor of Science - Business Administration And Management
Penn Foster College
Scottsdale, AZ05-2024
Skills
- KRONOS timekeeping proficiency
- Resource allocation management
- Staff evaluation expertise
- Collaborative project execution
Timeline
Manager, Consulting
TPMG Care Experience
07.2022 - Current
Area Manager of Operations
TPMG Occupational Medicine and Employee Health
11.2017 - 07.2022
Manager of Operations
TPMG Emergency Department
06.2013 - 11.2017
Supervisor of Operations
KFH Outpatient Pharmacy
11.2005 - 06.2013
Management And Leadership
Western Governors University
Bachelor of Science - Business Administration And Management
Penn Foster College
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