Susan Vella
Lakewood
Summary
Dynamic Visual Merchandiser Lead at Kohl’s with a creative vision and strong work ethic, successfully implemented impactful displays and promotions. Enhanced customer engagement through strategic inventory management and clear signage updates, driving sales and improving the shopping experience. Proven ability to foster relationships and deliver exceptional customer service in fast-paced environments.
Overview
28
28
years of professional experience
Work History
Visual Merchandiser Lead
Kohl’s
09.2012 - Current
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Monitored and replenished display inventory and restructured according to available stock.
- Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
Server
Ivy League
08.2022 - 05.2024
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server
Arooga’s
10.2020 - 07.2023
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server and Bartender
Ruby Tuesday’s
08.2014 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Administrative Assistant
St. Veronica’s Church
09.2004 - 12.2015
- Taught Confraternity of Christian Doctrine (CCD) to elementary and middle school aged students.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Assistant Banking Center Manager
Bank of America
01.1998 - 12.2010
- Responsible for managing up to $30 million of annual cash and depository transactions.
- Lead, manage, and coach a staff of banking associates to deliver qualified workforce to meet and exceed sales goals and customer service targets.
- Train and develop staff by setting clear and balanced expectations, providing daily support through constructive feedback, formal appraisals, and individual development plans.
- Reinforce bank policies on diversity, sexual harassment, and equal opportunity to provide a safe work environment.
- Also have experience in customer service, communications, and operations and cash management.
Education
Marketing Management
Saint Peter's University
Jersey City, NJSkills
- Customer service
- Strong work ethic
- Exceptional customer service
- Creative vision
Timeline
Server
Ivy League
08.2022 - 05.2024
Server
Arooga’s
10.2020 - 07.2023
Server and Bartender
Ruby Tuesday’s
08.2014 - 03.2020
Visual Merchandiser Lead
Kohl’s
09.2012 - Current
Administrative Assistant
St. Veronica’s Church
09.2004 - 12.2015
Assistant Banking Center Manager
Bank of America
01.1998 - 12.2010
Marketing Management
Saint Peter's University
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