Susan Vickery
Boaz,AL
Summary
Proven leader with a track record of enhancing kitchen efficiency at 4 Way Express by streamlining prep processes. Excelled in customer service and cash management, fostering positive relationships and minimizing discrepancies. Skilled in multitasking and organization, demonstrated by effectively training staff and managing multiple responsibilities simultaneously.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
4 Way Express
03.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Enhanced kitchen efficiency by streamlining prep processes and optimizing ingredient usage.
Regular Babysitter
Self Employed Services
05.2013 - 03.2023
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Cared for multiple siblings simultaneously while maintaining a balanced attention to each individual child''s needs.
- Played games, worked on puzzles, and read books to young children.
- Demonstrated empathy and kindness to display positive character traits.
- Handled meal preparation tasks for children, adhering to specific dietary restrictions when necessary.
Server/Cashier
McCormick's Bar And Grill
07.2014 - 04.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Service Trainer
Steak N Shake
06.2013 - 08.2014
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly..
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
High School Diploma -
Sardis High School
Boaz, AL05.2013
Skills
- Customer Service
- Kitchen equipment operation and maintenance
- Portion Control
- Patience and Empathy
- Time management skills
- Cash handling and management
- Problem-Solving
- Multitasking and Organization
- Bank deposit procedures
- Willing to Learn
Timeline
Assistant Store Manager
4 Way Express
03.2022 - Current
Server/Cashier
McCormick's Bar And Grill
07.2014 - 04.2015
Service Trainer
Steak N Shake
06.2013 - 08.2014
Regular Babysitter
Self Employed Services
05.2013 - 03.2023
High School Diploma -
Sardis High School
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