Susan Vincent
West Des Moines
Summary
Skilled team player with strong background in unpredictable environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities
Overview
13
13
years of professional experience
Work History
Certified Nursing Assistant/Certified Medication Aide
Arbor Springs-West Des Moines
West Des Moines, IA
12.2025 - Current
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Trained new staff on best practices for patient care and safety protocols.
- Implemented infection control measures, maintaining a safe environment for residents.
- Advocated for patient needs, enhancing their overall experience and satisfaction levels.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
Certified Medication Assistant
Patterson Health Center
Anthony, KS
09.2019 - Current
- Conducted walking rounds and med cart counts with previous and oncoming shifts.
- Maintained clean and organized medication cart and medication room to quickly locate and administer required medication.
- Documented and reported to nurses patient behavior observations, complaints, or physical symptoms.
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations.
- Recorded vitals to monitor patient condition.
- Built patients' trust through compassionate, person-centered care.
Apartment Manager
Vap Construction/Penn Place Apartments
Anthony, KS
01.2014 - 04.2019
- Built and maintained community through resident relations, helping drive high rate of tenant renewals.
- Maintained property marketing communication current, accurate and relevant to potential renter needs.
- Addressed and resolved challenging tenant behaviors proactively and respectfully.
- Processed rent and invoices generated by property, confirmed timely payment and managed delinquency of rental or other payments.
- Monitored team member performance, conducting evaluations and recommending promotions.
- Improved productivity and reduced corporate risk with proactive solutions to complex business challenges.
- Defined clear expectations for teams, departments and individuals.
Education
Bachelors of Business - Business Management/Human Resources
Fort Hays State University
Hays, KS12.2022
Skills
- Safety management
- Staff development
- Oversee operations
- Time management
- Security monitoring
- Build successful teams
- Performance evaluations
- Networking and collaboration
- Cross-functional team management
- Reporting and documenting
- Preventive maintenance
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Bathing assistance
- Compassionate
- Alzheimer's and dementia care
- Team leadership
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
Timeline
Certified Nursing Assistant/Certified Medication Aide
Arbor Springs-West Des Moines
12.2025 - Current
Certified Medication Assistant
Patterson Health Center
09.2019 - Current
Apartment Manager
Vap Construction/Penn Place Apartments
01.2014 - 04.2019
Bachelors of Business - Business Management/Human Resources
Fort Hays State University