Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Vinson

O'Fallon,MO

Summary

Human Resources professional with strong expertise in talent acquisition, employee relations, and performance management. Known for fostering collaborative team environments and driving impactful results. Adept at handling complex HR tasks with flexible approach to changing organizational needs. Skilled in conflict resolution, policy implementation, and HR software.

Overview

12
12
years of professional experience

Work History

Customer Relationship Management Specialist

MasterCard
11.2023 - Current
  • Coordinated audit and compliance activities with cross-functional stakeholders, ensuring accuracy in financial data, payroll processing, new hire documentation, and data requests.
  • Conducted Voice of the Customer analysis to generate actionable insights for operational reporting and service improvement.
  • Monitored and analyzed incident data to identify recurring trends, supporting continuous process improvement initiatives.
  • Translated customer experience data into compelling narratives to inform strategic decision-making and enhance service delivery.
  • Prepared and presented weekly and monthly performance dashboards for Operations Managers and Team Leads, highlighting key metrics and improvement areas.
  • Led weekly incident reviews to reduce resolution time and enhance customer satisfaction through proactive follow-up and issue tracking.
  • Assessed incident severity and distributed remediation documentation to facilitate root cause analysis and corrective action planning.

HR Services Specialist

CyberThink
01.2023 - 11.2023
  • Tracked and analyzed incident data to identify patterns and recurring issues, supporting data-driven process improvement initiatives.
  • Synthesized customer experience data into clear, actionable insights to support storytelling and strategic planning.
  • Compiled and delivered weekly and monthly team performance reports for Operations Managers and Team Leads, highlighting key trends and performance metrics.
  • Conducted weekly follow-ups on open incidents to reduce resolution time and enhance overall customer satisfaction.
  • Assessed incident severity and distributed remediation documentation to facilitate root cause analysis and corrective action implementation.

Site HR Coordinator

Kenco Logistics
02.2020 - 12.2022
    • Maintained employee records in the HRIS system, including new hires, terminations, and status changes, ensuring data accuracy and compliance.
    • Performed weekly audits of 160+ timesheets to support accurate and timely payroll processing.
    • Facilitated New Hire Orientation sessions, educating employees on benefits, company policies, and procedures to ensure a smooth onboarding experience.
    • Managed site-based time clocks and addressed performance issues to maintain timekeeping accuracy.
    • Communicated and implemented HR programs and initiatives to supervisors and associates, fostering alignment and engagement.
    • Generated weekly performance reports using the Labor Management System (LMS) to support operational decision-making.
    • Provided guidance to employees on completing electronic forms related to address updates, employment status, and benefit elections.
    • Supported full-cycle recruitment including job postings, screening, interviewing, hiring, onboarding, and terminations.
    • Planned and executed employee engagement initiatives, including Gallup surveys and site improvement campaigns.
    • Oversaw the annual open enrollment process, ensuring employees received timely information and support for benefit selections.

Talent Acquisition Coordinator for GE Oil & Gas

YOH
09.2018 - 01.2020
    • Created and posted job requisitions using Manage My Team and Taleo, ensuring alignment with company policies and federal compliance standards.
    • Assisted in managing hiring managers' calendars to coordinate and schedule candidate interviews efficiently.
    • Partnered with recruiters and associates to meet sourcing deadlines and maintain low time-to-fill metrics.
    • Collaborated with the Talent Acquisition team and internal clients to streamline and enhance recruitment processes.
    • Provided support to recruiters by reviewing resumes and conducting initial candidate phone screens to assess qualifications and fit.

Recruiter

Manpower
08.2013 - 09.2018
  • Managed full-cycle recruiting for direct hire and temporary positions, including sourcing, screening, interviewing, onboarding, and client orientation.
  • Built and maintained a strong reputation among clients for leveraging an extensive candidate network and delivering successful placements.
  • Developed and retained business by providing exceptional customer service and tailored staffing solutions.
  • Sourced, screened, and interviewed an average of 15 candidates weekly to meet diverse client hiring needs.
  • Maintained regular communication with hiring managers at client sites to assess and fulfill staffing requirements.
  • Conducted site visits to prospective and existing clients to strengthen relationships and generate new business opportunities.
  • Consistently updated the Applicant Tracking System (ATS) with candidate and client activity to ensure data accuracy and compliance.
  • Represented the company at job fairs and community networking events to attract talent and promote employer brand.

Education

Bachelor of Science - Human Resources Management

University of Southern Mississippi
Hattiesburg, MS
05-2027

Skills

  • Benefits Administration
  • Relationship Building
  • Recruiting and Interviewing
  • Human Resources Operations
  • Employment Record Verification
  • Coaching and Mentoring
  • Conducting site suitability studies
  • Specialized HR projects
  • Workday
  • Recruitment
  • Pre-Employment Screening
  • Problem-Solving
  • Talent management

Timeline

Customer Relationship Management Specialist

MasterCard
11.2023 - Current

HR Services Specialist

CyberThink
01.2023 - 11.2023

Site HR Coordinator

Kenco Logistics
02.2020 - 12.2022

Talent Acquisition Coordinator for GE Oil & Gas

YOH
09.2018 - 01.2020

Recruiter

Manpower
08.2013 - 09.2018

Bachelor of Science - Human Resources Management

University of Southern Mississippi

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