Susan Virtuoso
Punta Gorda,FL
Summary
Dependable and organized candidate successful at managing multiple priorities with a positive attitude and willingness to assume additional responsibilities.
Overview
13
13
years of professional experience
Work History
Sales Account Administrator
Schenck USA Corp.
Deer Park, New York
01.2020 - Current
- Facilitated efficient office operations for Regional Sales Team and Application Engineers consisting of 12 members.
- Prepared, proofread, and distributed sales quotes and proposals with precision.
- Maintained organized digital filing system for accessible information retrieval.
- Managed customer data and sales activities within SAP system.
- Planned and executed annual sales meetings, corporate dinners, and holiday parties, overseeing venue selection and material preparation.
- Developed and maintained documentation for Salesforce processes and procedures.
- Collaborated with cross-functional teams for project alignment.
- Facilitated communication between different departments within the organization.
Customer Service Representative
Uncle Giuseppe's Marketplace
Massapequa, New York
05.2019 - 11.2025
- Addressed customer inquiries by clarifying concerns and providing effective solutions.
- Supported customers with product information and account management to build loyalty.
- Managed customer complaints empathetically, leading to prompt issue resolution.
- Executed payment transactions while overseeing front-end operational tasks.
- Retained extensive knowledge of cashier duties to ensure high-quality service.
Accounts Receivable Assistant
A.B. Richards, Inc.
Commack, New York
05.2013 - 12.2019
- Processed high volume of invoices and payments, ensuring accuracy throughout transactions.
- Reconciled customer accounts to identify discrepancies and resolve issues promptly.
- Analyzed aging reports to prioritize collection efforts effectively.
- Posted customer payments, recording cash, checks, and credit card transactions accurately.
- Assisted in month-end closing procedures, ensuring precise financial reporting.
Skills
- SAP management
- Invoice processing
- Customer data analysis
- Sales proposal development
- Financial reconciliation
- Customer relationship management
- Salesforce configuration
- Order processing
Timeline
Sales Account Administrator
Schenck USA Corp.
01.2020 - Current
Customer Service Representative
Uncle Giuseppe's Marketplace
05.2019 - 11.2025
Accounts Receivable Assistant
A.B. Richards, Inc.
05.2013 - 12.2019