Dynamic and results-oriented sales professional with a proven track record of driving sales growth and optimizing operations. Skilled in working under pressure and adapting to new situations and challenges to effectively enhance the organizational brand. Demonstrated strengths in building and maintaining relationships with a diverse range of stakeholders in fast-paced settings. Collaborative leader who partners with coworkers to promote an engaged and empowering work culture.
Hi, I’m
Susan Viup
Arvada,CO
Summary
Overview
24
years of professional experience
Work History
Canyon State Bus Sales, Inc.
Executive Personal Assistant
01.2017 - 01.2024
Job overview
- Managed the professional and personal responsibilities of the CEO, including travel arrangements, event planning, daily schedule and financials resulting in an effective and efficient operation.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for the CEO and board of directors.
- Supported financial management processes by assisting with budget planning and expense tracking.
- Displayed absolute discretion at handling confidential information.
Crêpes à Latte
Experiential Hospitality Brand Ambassador
01.2017 - 01.2020
Job overview
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Developed lasting connections with industry professionals through networking at conferences, workshops, and other relevant gatherings.
- Provided valuable feedback to clients regarding consumer reactions, preferences, and suggestions for improvements based on firsthand experience promoting their products.
- Exceeded client expectations through timely event set-up, professional demeanor, and proactive problem-solving skills.
- Managed inventory levels at promotional events to ensure adequate product supply while minimizing waste or shortages.
Snowventures
Travel Sales Consultant
01.2006 - 01.2017
Job overview
- Top producing sales rep achieving high weekly rankings every season, managing large database of 1000 plus clients resulting in 60% of sales from repeat customers.
- Awarded for successfully marketing and managing email campaigns with prospecting new clients, qualifying leads with follow up to close the deal that resulted in a 47% close rate.
- Provided expert guidance with in-depth knowledge of ski resorts, accommodations, and transportation options to curate tailored ski vacation packages for families, groups, individuals and businesses
Coolfish Grille And Wine Bar
Manager
01.2000 - 01.2006
Job overview
- Hired, trained and motivated high-performance team of 20+ employees fostering a positive work environment to deliver exceptional dining experiences
- Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
- Resolved customer complaints professionally and effectively ensuring their satisfaction while preserving company reputation.
- Implemented staff training programs that focused on product knowledge, customer service skills, and sales techniques to boost overall performance.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Education
State University of New York At PlattsburghPlattsburgh, NY
Bachelor of Science from Marketing
University Overview
Skills
- Sales
- Relationship Management
- Customer service
- Advanced interpersonal skills
- Complex Problem-Solving
- Adaptable
- Project Planning and Management
- Travel Arrangements and Administration
- Attention to detail
- Multitasking and Organization
- Time Management
- Microsoft Office
- MacOS
- Discretion and Confidentiality
Timeline
Executive Personal Assistant
Canyon State Bus Sales, Inc.
01.2017 - 01.2024
Experiential Hospitality Brand Ambassador
Crêpes à Latte
01.2017 - 01.2020
Travel Sales Consultant
Snowventures
01.2006 - 01.2017
Manager
Coolfish Grille And Wine Bar
01.2000 - 01.2006
State University of New York At Plattsburgh
Bachelor of Science from Marketing
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