Summary
Overview
Work History
Education
Skills
Timeline
Generic

SUSAN VOGELSANG

Basehor,Ks

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

LOGISTICS TEAM MEMBER

Virbac Pharmaceutical
10.2021 - Current
  • Prepared and maintained comprehensive reports for tracking and monitoring shipments.
  • Enforced and maintained safety and quality standard operating procedures.
  • Liaised with freight carriers to ensure timely and accurate deliveries.
  • Investigated shortages, overages and damages of shipments to distribution centers.
  • Maintained accurate files for purchase orders.
  • Resolved issues during shipping, communicating delays to relevant individuals.
  • Coordinated finished goods outbound shipments to distribution centers and customers with necessary shipping documentation.
  • Organized daily deliveries and pick-ups according to geographic area and delivery employee availability.
  • Maintained and developed positive business relationships with customer's key personnel involved in, and directly relevant to, logistics activity.

CUSTOMER SERVICE REPRESENTATIVE

Piper Heritage Veterinary Clinic
06.2018 - 10.2021
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
  • Updated and maintained database with accurate customer information and timely data entry.
  • Developed strong customer relationships and loyalty through effective communication.
  • Provided account information to customers and explained bill service policies and customer rights.
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
  • Remained open to feedback from supervisor and peers to build and improve skills set.
  • Utilized automated systems to log and retrieve call information.
  • Handled customer complaints and inquiries in a courteous and efficient manner.

LICENSED MASSAGE THERAPIST

Massage by Susan
01.2016 - 05.2018
  • Observed client reaction to massage, modifying techniques when necessary.
  • Massaged and kneaded muscles and soft tissues of body to provide treatment for medical conditions, injuries or wellness maintenance.
  • Evaluated clients to locate painful or tense areas of body.
  • Utilized aromatherapy and offered suggestions on nutrition and stretching exercises to help in self-care.
  • Applied finger and hand pressure to specific points of body.
  • Assessed needs of each customer to select appropriate massage treatment.
  • Massaged and kneaded muscles and soft tissues of body to provide treatment for medical conditions, injuries, or wellness maintenance.

Education

Licensed Massage Therapist - Massage Therapy

Wellspring School of Allied Health
Lawrence, KS
02.2016

Bachelor of Science -

Kansas State University
Manhattan, KS
12.1995

High School Diploma -

Chapman High School
Chapman, KS
05.1991

Skills

  • Transportation planning
  • Logistics analysis
  • Delivery scheduling
  • Invoicing and shipping documentation
  • Shipping and receiving
  • Problem-solving
  • Stress management
  • Customer service
  • Warehousing processes
  • Shipment tracking
  • Punctual and dependable
  • Sales support
  • Verbal and written communication
  • Communication
  • Customer service skills
  • Flexibility and adaptability
  • Attention to detail

Timeline

LOGISTICS TEAM MEMBER

Virbac Pharmaceutical
10.2021 - Current

CUSTOMER SERVICE REPRESENTATIVE

Piper Heritage Veterinary Clinic
06.2018 - 10.2021

LICENSED MASSAGE THERAPIST

Massage by Susan
01.2016 - 05.2018

Licensed Massage Therapist - Massage Therapy

Wellspring School of Allied Health

Bachelor of Science -

Kansas State University

High School Diploma -

Chapman High School

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