Susan V. Taylor
Snellville
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
47
47
years of professional experience
Work History
Copy & Print Specialist: Part-time seasonal
OFFICE DEPOT
08.2022 - 11.2024
- Assist customers with their personal and business document printing needs.
- Handled the creation, printing, and processing of various documents, including blueprints, brochures, wedding invitations, business cards, notary stamps, and more.
- Ensure the maintenance and proper functioning of photo lab copying and printing equipment.
Value Added Service Representative / Elite Representative
CUSTOMER ENGINEERING SERVICES INC.
11.2020 - 08.2018
- Training, marketing, and IT specialist for Fuji films commercial photo labs in Walmart locations. Serving VA, MD, WV, DC.
- Responsible for training Walmart photo associates to use commercial imaging equipment.
- Team leader for the Northern Virginia territory – Supported (3) Elite Representatives.
Zoom IT first line representative
CUSTOMER ENGINEERING SERVICES INC.
10.2015 - 08.2018
- First line contact for emergency IT calls to resolve software and minor vending issues and/or determine major issues requiring service technicians.
Zoom IT first line representative
PREMIUM RETAIL SERVICES
10.2015 - 08.2018
- First line contact for emergency IT calls to resolve software and minor vending issues and/or determine major issues requiring service technicians.
Assisted Sales, Trainer, IT Merchandiser - part time
10.2015 - 08.2018
- Set up computer displays, audit, and merchandise electronic products for2018 various electronic companies (e.g. Hewlett Packer, Nest, Lenovo, Samsung, Plantronics in Best Buy, Home Depot, Target retail stores.)
Product Specialist duties include
Trend Micro
03.2015 - 10.2015
- Maintaining current knowledge of new viruses and software products.
- Training of in store Best Buy associates and Geek Squad personnel on the features and benefits of a leading anti-virus software.
Product Specialist duties include
Fuji / HP
06.2012 - 06.2015
- Training Walmart Associates in the Photo Centers department on how to create photo laboratory products.
- Instrumental in transitioning from clients from HP products and equipment to Fuji products and equipment.
Product Specialist duties include
OnStar FMV
08.2011 - 03.2012
- Specially trained to engage consumers with the new OnStar FMV product.
- Training in-store associates and installation teams for Best Buy retail stores and independent Audio retail dealers.
Retail Sales Consultant
AT&T
08.2008 - 03.2011
- Meeting sales objectives for wireless phones, services, and accessories.
- Product Specialist duties included:
- Demonstrating to as well as educating customers on the features of the wireless touch phone – 3G iPhone.
- Assess the customers' personal communications needs and facilitate order processing in a timely manner.
Retail Printing and copying associate Part time
Staples Office supplies
10.2008 - 06.2009
- Assist customers with their personal and business document printing needs.
- Handled the creation, printing, and processing of various documents, including blueprints, brochures, wedding invitations, business cards, notary stamps, and more.
- Ensure the maintenance and proper functioning of photo lab copying and printing equipment.
Licensed Real Estate Agent in PA, DE, MD
RE/MAX OF WILMINGTON
09.2005 - 10.2008
- Re/Max of Wilmington Realtors - full-time agent selling and listing properties in Maryland, Delaware, and Pennsylvania.
- Licensed to handle all aspects of selling and listing properties including advertising, and administration. Received award for exceeding sales volume of $3 million in 2006. Also became an inductee in the Re/Max Executive Club in 2006. Pittsburgh – Licensed 1990 Delaware and Maryland – Licensed 2002
Substitute Lead Teacher
KELLY EDUCATIONAL / BUSINESS STAFFING
01.2002 - 01.2008
- Teaching High School level
- Taught 9th through 12th grade English, Social Studies, Math, and Life Skill courses.
- Taught Summer Academy for the Delaware State test. Students were in the top 5% to pass the state test for Glasgow High School. (2003) Students scored the highest in the English category in the academy in 2003.
Chain Sales Executive
PHILADELPHIA COCA-COLA
01.2000 - 01.2002
- Joined Philadelphia Coca-Cola as a Chain Sales Junior Executive.
- Responsible for managing (3) small grocery store chains with a total sales volume of 200,000 case and a revenue base of $1,500,000.
- August 2000 Promotion - Managing the (3) grocery accounts, gained the Warehouse Club segment of business with a total sales volume responsibility of 1,075,452 units and base revenue of over $6,990,438.
Account Manager
GAYLORD CONTAINER CORPORATION
01.1997 - 01.2000
- Company no longer in business.
Account Development Manager/B.I&E Channel
PEPSI COLA, INC.
01.1991 - 01.1996
- Negotiated contracts for institutional feeders, government facilities, hospitals, and secondary schools. Scope of responsibility spanned four [4] counties and generated $8.8MM annually.
- Identified and initiated changes to outdate contract language and promoted exclusivity in company contracts.
- Retained and secured third largest school district in Western Pennsylvania by successfully restructuring and negotiating their contract.
- Designed a reference manual for sales representatives, creating a comprehensive handbook for quick reference in the field.
Retail Sales Program, Retail Comprehensive Selling Program, Retail Advanced Sales Training
Kraft
01.1993 - 01.1994
- Surpassed 10% business unit objective for sales and distribution of new products by 8%.
- Trained new customer service representatives, primarily professional selling techniques and employee confidence.
Bulk Sales Representative
Kraft
01.1991 - 01.1993
- Managed a team of merchandisers. Successfully achieved 115% of 1992 sales objectives.
Sales Representative: Maintained customer accounts - Won 1987 Great Lakes Region Sales Achievement Award, Won 1987 Kraft Parkay Quarters 50th Anniversary Contest, Salesperson of the Year, 1988, Won 1989 Singles Velveeta Double Quarter Derby Contest.
KRAFT, INC.
01.1986 - 01.1989
Home Based Teacher
ALLEGHENY COUNTY HEAD START
01.1978 - 01.1985
- Emphasis on Education - School of Health-Related Professions, Minor in Psychology
Education
B.A. - Liberal Arts
UNIVERSITY OF PITTSBURGH
Pittsburgh, PA01.1978
Skills
- Customer service
- Document preparation
- Printing technology
- Equipment maintenance
- Technical training
- Project management
- Sales strategy
- IT support
- Software troubleshooting
- Promotional marketing
- Contract negotiation
- Time management
- Strong attention to detail
- Effective communication
Accomplishments
- Winner of the Jawbone Bluetooth Holiday Sell-Off, Winner of the Blackberry SBA (Small Business Account) Promotion, First Quarter of 2010 Customer Service Recognition, and award.
- Product Specialist /Customer Coordinator
- Demonstrating to as well as educating customers on the features of the wireless touch phone – 3G iPhone.
- Assess the customers' personal communications needs and facilitate order processing in a timely manner.
PROFESSIONAL DEVELOPMENT:
- Gaylord Container Corp. – Karass Effective Negotiations Seminar, Carew International Dimensions of Professional Selling (DPS) Program
- North American Telecommunications Inc. - Lucent Technologies Definity Sales Applications
- Lucent Technology’s Information Systems training for corporate computer networking systems
- Pepsi Cola – Computer Training (Microsoft Excel, Word, PowerPoint, and WordPerfect)
- Kraft – Retail Sales Program, Retail Comprehensive Selling Program, Retail Advanced Sales Training
- Microsoft – Certified expert Microsoft - Accreditation Windows 10, Office 365
Timeline
Copy & Print Specialist: Part-time seasonal
OFFICE DEPOT
08.2022 - 11.2024
Value Added Service Representative / Elite Representative
CUSTOMER ENGINEERING SERVICES INC.
11.2020 - 08.2018
Zoom IT first line representative
CUSTOMER ENGINEERING SERVICES INC.
10.2015 - 08.2018
Zoom IT first line representative
PREMIUM RETAIL SERVICES
10.2015 - 08.2018
Assisted Sales, Trainer, IT Merchandiser - part time
10.2015 - 08.2018
Product Specialist duties include
Trend Micro
03.2015 - 10.2015
Product Specialist duties include
Fuji / HP
06.2012 - 06.2015
Product Specialist duties include
OnStar FMV
08.2011 - 03.2012
Retail Printing and copying associate Part time
Staples Office supplies
10.2008 - 06.2009
Retail Sales Consultant
AT&T
08.2008 - 03.2011
Licensed Real Estate Agent in PA, DE, MD
RE/MAX OF WILMINGTON
09.2005 - 10.2008
Substitute Lead Teacher
KELLY EDUCATIONAL / BUSINESS STAFFING
01.2002 - 01.2008
Chain Sales Executive
PHILADELPHIA COCA-COLA
01.2000 - 01.2002
Account Manager
GAYLORD CONTAINER CORPORATION
01.1997 - 01.2000
Retail Sales Program, Retail Comprehensive Selling Program, Retail Advanced Sales Training
Kraft
01.1993 - 01.1994
Account Development Manager/B.I&E Channel
PEPSI COLA, INC.
01.1991 - 01.1996
Bulk Sales Representative
Kraft
01.1991 - 01.1993
Sales Representative: Maintained customer accounts - Won 1987 Great Lakes Region Sales Achievement Award, Won 1987 Kraft Parkay Quarters 50th Anniversary Contest, Salesperson of the Year, 1988, Won 1989 Singles Velveeta Double Quarter Derby Contest.
KRAFT, INC.
01.1986 - 01.1989
Home Based Teacher
ALLEGHENY COUNTY HEAD START
01.1978 - 01.1985
B.A. - Liberal Arts
UNIVERSITY OF PITTSBURGH