Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Vandevender

Flora

Summary

Proven Billing and Coding Associate with a track record of enhancing productivity at Crawford Eyecare through expert implementation of new software and CPT coding knowledge. Demonstrated initiative by optimizing billing processes and improving customer satisfaction. Skilled in ICD-10 and renowned for exceptional collaboration and problem-solving abilities, significantly contributing to team success and client relationship development.

Overview

28
28
years of professional experience

Work History

Billing and Coding Associate

Crawford Eyecare
01.2019 - 08.2024
  • Contributed to staff training initiatives by sharing expertise in coding principles and best practices.
  • Implemented new software systems to optimize workflow, enhancing productivity within the department.
  • Provided support to billing team members, helping resolve complex issues and improve overall performance.
  • Optimized office organization by maintaining accurate electronic files for easy access to important documentation related to billing processes.

Billing Specialist

Optical 2000
01.1999 - 01.2009
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Provided excellent customer service, developing and maintaining client relationships.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.

Optical Technician

McCullough Eyecare
01.1997 - 01.2008
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Contributed to team success with strong collaboration skills, participating in staff meetings and offering support when needed.
  • Delivered exceptional customer service by addressing concerns promptly and professionally, ensuring customer loyalty.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.

Education

High School Diploma -

WP Daniel High School
New Albany, MS

Skills

  • CPT coding knowledge
  • ICD-10 Proficiency
  • Motivation and Initiative
  • Medical billing experience

Timeline

Billing and Coding Associate

Crawford Eyecare
01.2019 - 08.2024

Billing Specialist

Optical 2000
01.1999 - 01.2009

Optical Technician

McCullough Eyecare
01.1997 - 01.2008

High School Diploma -

WP Daniel High School

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Susan Vandevender