Susan Wade
Southfield,United States
Overview
10
10
years of professional experience
Work History
Office Services Clerk II
Wayne State University
Detroit, MI
10.2017 - Current
- Answering office phone and emails to schedule appointments, answer questions and document information.
- Answering multi-line telephone system and routing calls to appropriate personnel.
- Oversee office inventory by restocking supplies and submitting purchase orders.
- Providing exemplary training in office procedures and policies to new employees.
- Coordinates meetings and events for workshops while maintaining employee calendar.
- Prepare personal electronic payroll.
- Perform daily check of classrooms and media equipment for classes and workshops.
- Modify class schedules as needed.
- Perform General Office Duties
- Assist Management with organizing Faculty Assignment Forms (FAF's)
- Provide management reports electronically through data entry.
- Organized and maintained filing systems for confidential documents.
- Assisted customers with inquiries and complaints in a professional manner.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Operated cash register to process cash, check, and credit card transactions.
COVID-19 Contact Tracer
Wayne County Health Department
Wayne, MI
11.2021 - 10.2022
- Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented contact attempts and timeframes.
- Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining.
- Explained importance of contact tracing to prevent disease transmission and keep communities healthy.
- Leveraged scripted template to guide interview process, ask required questions and conduct interactions with professionalism and empathy.
- Furnished case patients with contact information outlined in MI protocol for local health department to support contact tracing.
- Answered calls and interacted with community members to provide information on advocacy services.
- Delivered healthy living and disease management information to specific population groups.
Data Entry Clerk
Detroit Riverview Pediatrics
Detroit, MI
04.2016 - 08.2017
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Maintained database by entering new and updated customer and account information.
- Transferred data from hard copies to digital databases, organizing information in new formats.
- Identified and corrected data entry errors to prevent duplication across systems.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Remained focused for lengthy periods to accurately perform work with adequate speed.
- Reviewed and updated account information in company computer system.
- Followed data program techniques and procedures to maintain data entry requirements.
- Reviewed, corrected or deleted data, verifying patient and account information.
- Proofread and edited documents to correct errors.
Customer Service Representative
Dialog Direct
Highland Park, MI
10.2014 - 01.2016
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
Education
Associate of Arts - Human Services
University of Phoenix
Tempe, AZ09.2013
Some College (No Degree) - Psychology
Wayne State University
Detroit, MISkills
- Organized and detail-oriented
- Microsoft Office Suite
- Typing
- Communication
- Data Entry
- Excel spreadsheets
- Outlook
- Power Point
- Strong problem solver
- Self-starter
- Scheduling and calendar management
- Customer Service
- Receptionist
Timeline
COVID-19 Contact Tracer
Wayne County Health Department
11.2021 - 10.2022
Office Services Clerk II
Wayne State University
10.2017 - Current
Data Entry Clerk
Detroit Riverview Pediatrics
04.2016 - 08.2017
Customer Service Representative
Dialog Direct
10.2014 - 01.2016
Associate of Arts - Human Services
University of Phoenix
Some College (No Degree) - Psychology
Wayne State University