Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Wade

Holt,MI

Summary

Dynamic professional with experience as a Lab Courier at Island Health and Wellness, adept at maintaining sample integrity and ensuring confidentiality. Proven skills in route planning and effective communication, enhancing operational efficiency. Recognized for adaptability and commitment to excellence, consistently delivering sensitive materials on time while fostering strong relationships with clients.

Overview

10
10
years of professional experience

Work History

Lab Courier and Personal Assistant

Island Health and Wellness
09.2021 - 06.2025
  • Maintained sample integrity through meticulous handling during transport.
  • Maintained accurate records of deliveries, pickups, and any special instructions for each job.
  • Assisted in streamlining internal processes through regular feedback and suggestions for improvement.
  • Supported laboratory staff by organizing supplies, preparing shipments, and assisting with other tasks as needed.
  • Adhered to strict confidentiality guidelines regarding patient information and test results during transportation tasks.
  • Managed time effectively to ensure prompt delivery of sensitive materials within specified deadlines.
  • Demonstrated adaptability by adjusting routes when faced with unexpected obstacles or changes in priority levels.
  • Delivered packages to customer doorsteps and business offices.

Sales Associate

SugarBirds
01.2015 - 06.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Personal Assistant to the Owner

Mathew Fogarty
03.2022 - 05.2025
  • Improved communication between the owner and external parties by drafting professional correspondence on their behalf.
  • Maintained appropriate filing of personal and professional documentation.
  • Displayed absolute discretion at handling confidential information.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Reduced administrative workload for the owner through proficient handling of routine tasks, allowing them to focus on higher-level responsibilities.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Volunteered to help with special projects of varying degrees of complexity.

Senior Sales Associate

Friends of Virgin Islands National Park
06.2015 - 07.2018
  • Developed a deep understanding of the company''s products and services to effectively communicate their benefits to potential customers.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Education

General Studies

Jackson High School
Jackson, MI
06.1975

Skills

  • Chain of custody
  • Route planning
  • Scheduling flexibility
  • Confidentiality
  • Sample handling
  • Safe driving

Timeline

Personal Assistant to the Owner

Mathew Fogarty
03.2022 - 05.2025

Lab Courier and Personal Assistant

Island Health and Wellness
09.2021 - 06.2025

Senior Sales Associate

Friends of Virgin Islands National Park
06.2015 - 07.2018

Sales Associate

SugarBirds
01.2015 - 06.2025

General Studies

Jackson High School

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Susan Wade