Summary
Overview
Work History
Education
Skills
Timeline
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Susan Waine

Huntington Station

Summary

Driven by a passion for operational excellence and organizational development, I spearheaded initiatives at Orlin & Cohen Orthopedics that boosted efficiency and fostered a culture of continuous improvement. Leveraging skills in operations management and procurement, I achieved significant enhancements in productivity and customer satisfaction, marking a track record of strategic successes and collaborative leadership.

Overview

38
38
years of professional experience

Work History

AVP of Operations

Orlin & Cohen Orthopedics
08.2007 - Current
  • Collaborated with cross-functional teams to develop and implement new policies and procedures, resulting in positive organizational change.
  • Cultivated an environment of continuous learning that encouraged employee growth and development, leading to an increase in overall team performance.
  • Implemented data-driven strategies to identify areas of improvement, leading to enhanced operational efficiency.
  • Developed strong relationships with vendors and suppliers, negotiating favorable terms while maintaining quality standards.
  • Spearheaded process improvements that led to reduced turnaround times and increased output quality in high-pressure environments.
  • Guided strategic planning initiatives that aligned department goals with broader organizational objectives.
  • Enhanced customer satisfaction by improving communication channels and addressing client concerns promptly.
  • Ensured compliance with industry regulations through diligent monitoring practices and proactive policy updates.
  • Streamlined operational processes by implementing efficient workflow systems and reducing redundancies.
  • Championed a culture of collaboration, fostering teamwork across departments for improved productivity and employee morale.
  • Increased company profits through performance optimization strategies and efficiency improvements.

Director of Operations

Manhattan Diagnostic Radiology
08.2002 - 08.2007
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
  • Launched successful initiative to automate repetitive tasks, freeing up staff to focus on strategic projects and value-added activities.

Office Manager

St Francis Hospital
03.1987 - 08.2002
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Education

High School Diploma -

Hauppauge High School
Hauppauge, NY

Skills

  • Operations Management
  • Organizational Development
  • Procurement

Timeline

AVP of Operations

Orlin & Cohen Orthopedics
08.2007 - Current

Director of Operations

Manhattan Diagnostic Radiology
08.2002 - 08.2007

Office Manager

St Francis Hospital
03.1987 - 08.2002

High School Diploma -

Hauppauge High School

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Susan Waine