Susan Waldrop
Greer,SC
Summary
Proven leader in operational efficiency and team building, I significantly enhanced customer satisfaction and reduced costs at Honeywell, Inc. Skilled in operational planning and adaptability, I excel in multitasking and fostering collaborative environments. Have a strategic approach that resulted in high-quality project delivery, aligning with corporate standards and boosting team morale.
Versatile Field Operations Manager knowledgeable about team leadership, training and quality assurance management. Talent for assessing operations, uncovering problems, and developing improvement plans. Bringing 16 years of related experience.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Field Operations Manager
Honeywell, Inc
11.2019 - 10.2024
- Managed 8 large-scale projects from inception to completion, consistently meeting deadlines and staying within budget constraints.
- Aligned field operations goals with overall company objectives, ensuring all projects were executed according to corporate standards and expectations.
- Monitored team performance to assess training requirements and areas in need of improvement.
- Managed operations budget and launched monthly communications processes to enable best practices implementation.
- Maintained open lines of communication between upper management and field personnel, facilitating smooth information flow throughout the organization.
- Enhanced customer satisfaction through timely project completion and effective communication with clients.
- Boosted team morale by fostering positive work culture and recognizing outstanding individual achievements regularly.
- Coordinated logistics efforts for efficient deployment of resources across various job sites simultaneously.
- Reduced operational costs with diligent budget management and resource allocation.
- Implemented and maintained high standards of quality in all areas.
- Met with senior management to determine needs and develop roadmaps.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Project Manager
Professional Meters Inc. (PMI)
01.2019 - 11.2019
- Successfully managed 3 multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
- Met project deadlines without sacrificing build quality or workplace safety.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Field Operations Manager
Utility Partners of America (UPA)
10.2008 - 01.2019
- Implemented quality control measures to minimize errors during project execution, resulting in fewer customer complaints and higher satisfaction rates.
- Conducted regular safety audits and implemented corrective measures, ensuring a safe working environment for all team members.
- Aligned field operations goals with overall company objectives, ensuring all projects were executed according to corporate standards and expectations.
- Enhanced customer satisfaction through timely project completion and effective communication with clients.
- Led recruitment efforts for new hires within field operations department, selecting top-quality candidates who contributed significantly to team success.
- Boosted team morale by fostering positive work culture and recognizing outstanding individual achievements regularly.
- Monitored team performance to assess training requirements and areas in need of improvement.
- Implemented and maintained high standards of quality in all areas.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Education
No Degree - Business Management
University of Phoenix
Tempe, AZ05.2009
Skills
- Operational efficiency
- Operational planning
- Safety Oriented
- Team supervision
- Training and mentoring
- Inventory tracking
- Workflow planning
- Staff recruitment
- Incident response
- Teamwork and collaboration
- Multitasking
- Adaptability and flexibility
Certification
- Certified Smith Driving Instructor
- Certified Fork Lift Instructor
Timeline
Field Operations Manager
Honeywell, Inc
11.2019 - 10.2024
Project Manager
Professional Meters Inc. (PMI)
01.2019 - 11.2019
Field Operations Manager
Utility Partners of America (UPA)
10.2008 - 01.2019
No Degree - Business Management
University of Phoenix
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