Susan Walker
Summary
Dedicated Customer Service professional with top-notch skills in oral and written communication, as well as proven multitasking abilities in a fast-paced environment. Proficient in enhancing client experiences by employing empathy, understanding customer desires, and providing personalized solutions.
Passionate Research Coordinator successful at overseeing research projects. Proficient in collecting materials, analyzing data and producing reports.
Skilled at most aspects of museum work, including membership management, artifact handling, exhibits, and giving comprehensive tours to groups. Experience as part of a small staff of a historical museum has given me exemplary skills in teamwork and also the ability to handle many different situations.
Overview
8
8
years of professional experience
Work History
Membership and Research Coordinator
Lynn Museum
01.2016 - Current
- Excellent communication skills, both verbal and written.
- Maintain membership database, ensuring that all information is correct and current.
- Prepare marketing materials that are sent to members welcoming them, as well as detailing upcoming events, promotions, and exhibits.
- Respond to client's genealogical and historical queries by phone, email, and in person, offering excellent support and tailored recommendations to address needs.
- Offer outstanding and personalized customer support throughout the entire research experience, showing empathy and respect for their unique experiences.
- Promote superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Use online sources, as well as books and paper archives to respond to client's inquiries, whether it is answering a particular question about local history or their genealogy or setting up an entire family tree.
- Prepare documents and reports detailing results, conclusions, and sources.
- Maintain up to date records of research activities and results for future reference.
- Respond proactively and positively to change.
- Skilled at working independently as well as collaboratively in a team environment, providing support and guidance while demonstrating respect, friendliness, and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Work effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Use critical thinking to break down problems, evaluate solutions, and make decisions.
- Participate in team meetings and training sessions to stay informed about updates and changes in the work environment.
Education
Bachelor of Arts - English
Salem State University
Salem, MA05.2016
Skills
- Customer Interaction
- Verbal and Written Communication
- Administrative and Office Support
- Membership Documentation, Services, and Support
- Microsoft Office
- Past Perfect Software
- Email Blasts
- Tour Leadership
- Genealogical and Historical Research
- Maintaining a Calm and Professional Demeanor under Pressure
Timeline
Membership and Research Coordinator
Lynn Museum
01.2016 - Current
Bachelor of Arts - English
Salem State University
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