Susan Wallace Hippolyte
West Palm Beach
Summary
Dynamic professional aiming to contribute to a forward-thinking organization that fosters a positive learning environment and embraces innovative technologies. Recognized for a personable demeanor with a strong focus on customer satisfaction and loyalty. Proven expertise in conflict mediation, time management, and sales, complemented by a commitment to teamwork and collaborative problem-solving. Dedicated and motivated to drive organizational success and enhance overall customer experiences.
Overview
10
10
years of professional experience
Work History
Home Health Aide
01.2023 - 01.2024
- Provides personal care and support.
- Assisting with bathing, dressing, grooming and toileting
- Helping with mobility, transferring patients in and out of bed and using wheelchairs and walkers
- Providing medical reminders and assisting with medication administration (under supervision)
- Assisting with meals preparation and feeding including special dietary needs
- Providing companionship and emotional support engaging in conversation and activities
- Accompanying patients to appointments and errands
- Reporting and changes in the patient’s condition to the supervising nurse or healthcare professional
Customer Service Representative
KM2 Solutions
01.2022 - 01.2023
- Excellent Work Ethics as a team player
- Answering the telephone on a day-to-day basis
- Interacting with customers, addressing customers in providing timely and accurate solutions
- Managed high volume of customer interactions
- Demonstrating excellent time management and management skills
- Developed strong customer relationships, building rapport
Co-Chef
Ciceron Secondary School
01.2019 - 01.2022
- Prep meals to be served for student
- Assist with meal planning and produce stocking
- Tidy up work area
- Take inventory of each product or item used and needed to be restocked
- Ensure quality of food is met on the daily for breakfast and lunch
Sales Agent
Dealership
01.2014 - 01.2019
- One on one client interaction
- Ensuring customer satisfaction
- Assisting customer in making a decision
Education
High School Diploma -
Corinth Secondary
Gros Islet, Saint Lucia07.1987
High School Diploma -
Anglican Primary
Castries City, Saint Lucia07.1982
Skills
- Active Listening
- Communication (Verbal/Non-verbal)
- Leadership
- Organization
- Conflict Resolution
- Windows/MAC OSX
- MS Office Suites (Outlook, PPT, Word)
LANGUAGES
English: Native Speaker
Creole (St. Lucia): Native Speaker
Timeline
Home Health Aide
01.2023 - 01.2024
Customer Service Representative
KM2 Solutions
01.2022 - 01.2023
Co-Chef
Ciceron Secondary School
01.2019 - 01.2022
Sales Agent
Dealership
01.2014 - 01.2019
High School Diploma -
Corinth Secondary
High School Diploma -
Anglican Primary