Tiffany Testa
Human Resources
Tucson,Arizona
Summary
Passionate about creating a workplace where employees feel valued, engaged, and empowered. Experienced in talent acquisition, employee relations, and HR compliance, with a strong ability to navigate complex workplace dynamics. Adept at resolving conflicts, implementing strategic HR initiatives, and driving diversity and inclusion efforts. Committed to aligning HR strategies with business goals to enhance productivity, retention, and company culture. Known for fostering meaningful relationships across all levels of an organization to support both employees and leadership in achieving long-term success
Overview
1
1
year of professional experience
1
1
Certification
3
3
years of post-secondary education
Work History
L1 Support Administrator/Data Entry
D.M.I
10.2024 - 12.2024
- Ensured efficient entry, updating, and maintenance of sensitive data in high quantities, with an accuracy of 99.9% across internal systems.
- Identified and corrected data discrepancies to enhance database integrity through active cross-verification.
- Provided digital organization and archiving of files to ensure data accessibility and compliance with internal governance policies.
- Worked with teams to derive insights from data sets in support of business analysis and reporting requirements.
Internship Trainee
Klinikum Chemnitz
10.2023 - 09.2024
- Resolved up to 30 weekly tickets for hardware/software issues on desktops, laptops, and peripherals, consistently meeting SLA targets.
- Managed user accounts and access in Active Directory and Microsoft 365, ensuring secure and seamless onboarding and offboarding.
- Delivered real-time remote support via TeamViewer and AnyDesk, improving issue resolution for remote users.
- Installed OS, software, and updates in line with IT security policies.
- Assisted in onboarding by setting up devices, configuring systems, and providing basic tech orientation.
Education
Master of Adult Education And Training -
University of Phoenix
06.2015 - 11.2016
Bachelor of Business Managemen -
University of Phoenix
07.2010 - 01.2012
Skills
- Technical Support
- Device troubleshooting
- Remote assistance
- Software installation
- Account Management
- Hardware setup
- Data management
- System Backup
- Ticketing documentation
- Network support
Certification
- Microsoft Azure Administrator
- CompTIA A+
Hobbies
Reading,Travelling and Music
Languages
English,French and German
Timeline
L1 Support Administrator/Data Entry
D.M.I
10.2024 - 12.2024
Internship Trainee
Klinikum Chemnitz
10.2023 - 09.2024
Master of Adult Education And Training -
University of Phoenix
06.2015 - 11.2016
Bachelor of Business Managemen -
University of Phoenix
07.2010 - 01.2012
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