Susan Wambui
Woonsocket,RI
Summary
Adaptable Clinical Coordinator with over 6 months of experience overseeing the clinical care of 26 patients and 10 staff members. Strengths include patient scheduling monitoring, infection control, staff scheduling monitoring and program and policy development.
Overview
12
12
years of professional experience
Work History
Clinical Coordinator
Kaleidoscope Family Solutions
01.2024 - Current
- Travel throughout the area is required
- Clinical Coordinators are responsible to provide clinical oversight to contractors working with persons with intellectual and developmental disabilities
- Implementing Company processes, the Clinical Coordinator is responsible for the expedient filling of referrals with appropriately matched professionals, to meet and increase established billable hours, and maintain quality services for the individuals we serve
- Work requires appreciable originality, ingenuity, and a regular exercise of independent judgment and discretion in the execution of job responsibilities
- Maintain quality service by following organization standards
- Attend quarterly, yearly or as-needed meetings for all clients on caseload
- Connect with families/individuals, independent contractors, and support coordinators on caseloads on a weekly basis to ensure quality.
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
Case Manager
Connecting for Children and families
01.2023 - 01.2023
- Completed Intakes
- Monitoring, and evaluating treatment plans and progress
- Housing applications
- Admits new clients by reviewing records and applications; conducting orientations
- Reviewed resumes
- Applied for jobs.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Case Manager
Community Care Alliance
01.2021 - 01.2022
- Accomplishes clients' care by assessing treatment needs
- Monitoring, and evaluating treatment plans and progress
- Housing applications
- Admits new clients by reviewing records and applications; conducting orientations.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Specialist
Army Reserves
01.2016 - 01.2022
- Order supplies
- Tracked orders
- Made sure soldiers for everything they needed.
Direct Support Staff
Seven Hills RI
01.2019 - 01.2021
- Support clients with special needs
- Make doctors appointments
- Drive to doctor appointments and local community locations
- Assist in cooking and cleaning the apartment
- Make sure clients take their medications daily.
Customer service representative
Automated Health Source RI
01.2018 - 01.2019
- Dispatched ems, fire and police
- Filed cases depending on emergency
- Walt are checks on clients
- Testing on machines if working correctly (monthly)
- Also, supervisor roll for about two months (filling in).
Customer service specialist
By Appointment Only
01.2014 - 01.2015
- Research information on companies
- Handled surveys for the company
- Validated company contacts and locations
- Maintained office supplies.
Receptionist
Ragati Lodge
01.2012 - 01.2015
- Provided administrative support for the staff members and customers
- Managed receptionist area, including greeting visitors and responding to telephone and in person requests for information
- Served as a central point of contact for all outside vendors needing to gain access to the building
- Make complex catering and travel arrangements
- Prepare weekly time, expenses and travel reports
- Maintain strict confidentiality to all documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
Education
Associates Degree in Human Services -
New England College
01.2022
Diploma -
E. O Smith
01.2012
Skills
- Fast Learner
- Organized
- Problem solving
- Leadership
- Creativity
- Communication
- Teamwork
- Time Management
- Customer Service
- Critical thinking
- Clinical Leadership
- Staff Scheduling
- Clinical Documentation
- Developing training programs
Languages
kiswahilli
Native or Bilingual
Timeline
Clinical Coordinator
Kaleidoscope Family Solutions
01.2024 - Current
Case Manager
Connecting for Children and families
01.2023 - 01.2023
Case Manager
Community Care Alliance
01.2021 - 01.2022
Direct Support Staff
Seven Hills RI
01.2019 - 01.2021
Customer service representative
Automated Health Source RI
01.2018 - 01.2019
Specialist
Army Reserves
01.2016 - 01.2022
Customer service specialist
By Appointment Only
01.2014 - 01.2015
Receptionist
Ragati Lodge
01.2012 - 01.2015
Associates Degree in Human Services -
New England College
Diploma -
E. O Smith
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