Summary
Overview
Work History
Education
Skills
Timeline
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Susan Waters

Rochester,NY

Summary

Dedicated Medical Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

7
7
years of professional experience

Work History

PSR

Oak Orchard
Brockport, NY
01.2022 - 05.2022
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Used [Software] to schedule appointments.
  • Balanced deposits and credit card payments each day.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Facilitated communication between patients and various departments and staff.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Communicated professionally with colleagues, freelancers and clients.

Retail Store Manager

Dollar Tree
Rochester, NY
06.2019 - 12.2021
  • Managed store organization, maintenance and purchasing functions.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Resolved customer service issues promptly.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Completed routine store inventories.
  • Optimized store displays and appearance via strategic merchandising.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Submitted orders for new inventory.
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.

Quality Assurance Analyst

Muller Reports
North Tonawanda, NY
02.2018 - 06.2019
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
  • Created and achieved product quality objectives and met product specifications.
  • Fixed identified issues to increase productivity and boost workflows.
  • Monitored process checks for proper completion and correct frequency.
  • Maintained knowledge of regulatory requirements from accrediting bodies and federal, state and local requirements.
  • Reported problems and concerns to management.
  • Adhered to safety and clean area procedures to comply with agency and regulatory mandates.

Store Manager

Bulk Natioin
Clearwater, FL
09.2016 - 01.2018
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
  • Devised processes to boost long-term business success and increase profit levels.

Medical Assistant

St Francis Sleep,allergy& Lung Institute
Clearwater, FL
03.2015 - 08.2016
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Taught patients about medications, procedures and care plan instructions.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Tested and recorded blood glucose levels.
  • Obtained all prescribed laboratory testing.
  • Ambulated, turned and positioned patients.

Education

Associate of Applied Science - Medical Assisting

Everest Institute - Rochester
Rochester, NY
10.2014

Skills

  • Flexible and Adaptable
  • Decision-Making
  • Data Entry
  • Active Listening
  • Multitasking Abilities
  • Excellent Communication
  • Teamwork and Collaboration
  • Attention to Detail
  • Self-Motivated
  • Teambuilding
  • Vaccination Administration
  • Patient Information Collection

Timeline

PSR

Oak Orchard
01.2022 - 05.2022

Retail Store Manager

Dollar Tree
06.2019 - 12.2021

Quality Assurance Analyst

Muller Reports
02.2018 - 06.2019

Store Manager

Bulk Natioin
09.2016 - 01.2018

Medical Assistant

St Francis Sleep,allergy& Lung Institute
03.2015 - 08.2016

Associate of Applied Science - Medical Assisting

Everest Institute - Rochester

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